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lightroom CC (2015) installation failed on Mac Laptop

New Here ,
Sep 19, 2017

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The lightroom CC (2015) installation failed. Is the error I am getting for the past week now.

Running on a Macbook Pro, 15 inch, early 2013. macOS Sierra.

I've tried connecting the laptop to an ethernet cable. Didn't work.

I've tried using the CC removal tool. Didn't work.

I've tried deleting CC altogether on the machine and reinstall it. Didn't work.

I've tried deleting CC altogether again and shut the computer down and reinstall it. Didn't work.

I don't think I have tried all the ways to fix this but I've tried enough. What do I have to do to make this work?

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lightroom CC (2015) installation failed on Mac Laptop

New Here ,
Sep 19, 2017

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The lightroom CC (2015) installation failed. Is the error I am getting for the past week now.

Running on a Macbook Pro, 15 inch, early 2013. macOS Sierra.

I've tried connecting the laptop to an ethernet cable. Didn't work.

I've tried using the CC removal tool. Didn't work.

I've tried deleting CC altogether on the machine and reinstall it. Didn't work.

I've tried deleting CC altogether again and shut the computer down and reinstall it. Didn't work.

I don't think I have tried all the ways to fix this but I've tried enough. What do I have to do to make this work?

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Creative Cloud

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799

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Adobe Community Professional ,
Sep 19, 2017

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what's the error message?

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New Here ,
Sep 20, 2017

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The lightroom CC (2015) installation failed.

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Adobe Community Professional ,
Sep 20, 2017

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there's usually more than that.

if the error message is in english, attach a screenshot of it.  otherwise, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Sep 21, 2017

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New Here ,
Sep 24, 2017

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Just retried installing this and here is what it has been doing.

Screen Shot 2017-09-24 at 12.27.57 PM.png

I clicked on Learn More and this screen popped up.

Screen Shot 2017-09-24 at 12.32.02 PM.png

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Adobe Community Professional ,
Sep 24, 2017

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what's learn more show?

if nothing useful, Troubleshoot Adobe Creative Cloud install issues with log files

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New Here ,
Sep 24, 2017

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I clicked on more information and this popped up in the web browser. Screen Shot 2017-09-24 at 12.34.18 PM.png

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Adobe Community Professional ,
Sep 24, 2017

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