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Lightroom CC won't open

Explorer ,
Apr 21, 2015

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I see from the forum that this is an issue.  Maybe Adobe will notice and work up some sort of fix.  I was able to download LR CC and it does show up in launchpad and it is on my computer, but when I try to open it, it acts like it is going to open, but then shuts down.  No error message or freezing, etc.  It just shuts down.  Any word from Adobe yet?  Has anyone found a fix for it?

Go to your CC app, go to the top right, left click and check preferences and then sign out, and then sign back in.

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Lightroom CC won't open

Explorer ,
Apr 21, 2015

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I see from the forum that this is an issue.  Maybe Adobe will notice and work up some sort of fix.  I was able to download LR CC and it does show up in launchpad and it is on my computer, but when I try to open it, it acts like it is going to open, but then shuts down.  No error message or freezing, etc.  It just shuts down.  Any word from Adobe yet?  Has anyone found a fix for it?

Go to your CC app, go to the top right, left click and check preferences and then sign out, and then sign back in.

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Apr 21, 2015 6
163 Replies 163
Community Beginner ,
Apr 21, 2015

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I'm having the same problem. I've downloaded the program several times using Creative Cloud. When I try to launch the program, it acts like it is starting but goes away, with no error message.

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Apr 21, 2015 19
New Here ,
Apr 21, 2015

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J'ai le même problème. Une fois la mise à jour téléchargé, lorsque je clique dessus pour l'ouvrir, la fenêtre commence furtivement à s'ouvrir puis se referme sans message d'erreurs...

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Apr 21, 2015 0
Community Beginner ,
Apr 22, 2015

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Sign in and out worked for me (the second time). Hope it will work for you as well.

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Apr 22, 2015 1
New Here ,
Aug 04, 2016

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I tried sign out, and sign in from adobe Creative Cloud and didn´t work, and uninstall LR too, and didn´t work.  BUT I found this solution in adobe support link, and FINALLY WORKS!! I followed the steps of this link.

Lightroom doesn't start (Windows)

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Aug 04, 2016 0
Community Beginner ,
Apr 21, 2015

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I'm having the same issue as well. Lightroom was not showing that I had it installed in the creative cloud app, I read that this is a common problem and that you just need to hit the install button and it treats it as a new install, installing over the previous version. I did that. Now I have two versions on my desktop, but only the older version will open.

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Apr 21, 2015 6
Community Beginner ,
Apr 21, 2015

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I read somewhere else that if you sign out of the creative cloud app and then sign back in that this would work, tried it and it worked.

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Apr 21, 2015 13
Explorer ,
Apr 21, 2015

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How do yo sign out of CC?

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Apr 21, 2015 0
Explorer ,
Apr 21, 2015

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OK, figured it out, signed out, signed in and now it works. Thanks, folks!

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Apr 21, 2015 3
Explorer ,
Apr 21, 2015

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Good question.  Anyone?

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Apr 21, 2015 0
Community Beginner ,
Apr 21, 2015

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Go to your CC app, go to the top right, left click and check preferences and then sign out, and then sign back in.

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Apr 21, 2015 8
Community Beginner ,
Apr 21, 2015

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Signing out of CC also fixed the problem for me.

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Apr 21, 2015 1
New Here ,
Apr 21, 2015

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Thanks so much for the info!  I'm not sure how I was supposed to work out that, having installed Lightroom CC through the CC app, I had to log out of it and back in again to get it to run!

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Apr 21, 2015 0
Explorer ,
Apr 21, 2015

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yes - let's hope this is a one timer and not the new process

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Apr 21, 2015 0
Community Beginner ,
Apr 21, 2015

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Thank, Brad.

Signout and signed in and it worked.  However, at first it wanted me to subscribe as tho new user.  Restarted and it is up.

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Apr 21, 2015 0
New Here ,
Apr 21, 2015

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I have the same issue here. Running OS X Yosemite 10.10.2. Installed through Creative Cloud. Signing out and back in CC worked for me! Thanks everyone.

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Apr 21, 2015 0
New Here ,
Apr 21, 2015

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Logging out of creative cloud and logging back in worked for me as well.

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Apr 21, 2015 0
New Here ,
Dec 15, 2015

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My CC won't even open up; it does the same thing as Lightroom. Any suggestions?

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Dec 15, 2015 0
Adobe Community Professional ,
Dec 15, 2015

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Are you referring to Adobe Creative Cloud desktop app?

Let me know if you had tried uninstalling and reinstalling the app.

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Dec 15, 2015 0
Explorer ,
May 19, 2016

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How I can go to Lightroom cc preference  , if I cant open lightroom

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May 19, 2016 0
New Here ,
Apr 24, 2015

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This worked for me, thanks!

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Apr 24, 2015 0
Community Beginner ,
Apr 21, 2015

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I have the same problem. I have reinstalled 3 times no change.

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Apr 21, 2015 0
Explorer ,
Apr 21, 2015

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Same problem here. Installed via CreativeCloud, shows as installed but won't start. I have the Lightroom 5 (standalone) installed on teh same computer, it starts without a problem. Adobe, are you listening?

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Apr 21, 2015 4
New Here ,
Apr 21, 2015

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This is the same problem I have.

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Apr 21, 2015 0
Explorer ,
Apr 21, 2015

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Yep signed out and back into CC and it now launches fine.

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Apr 21, 2015 4