Lightroom cc

Report · May 08, 2017

Will not install after doing the latest update.

05/09/17 11:18:03:831 | [INFO] | | OOBE | DE | | | | 28561 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

05/09/17 11:18:03:831 | [INFO] | | OOBE | DE | | | | 28561 | START - Installer Session

05/09/17 11:18:03:831 | [INFO] | | OOBE | DE | | | | 28561 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

05/09/17 11:18:03:831 | [INFO] | | OOBE | DE | | | | 28561 | RIBS version: 9.0.0.65

05/09/17 11:18:03:832 | [INFO] | | OOBE | DE | | | | 28561 | OSX version: 10.12.4

05/09/17 11:18:03:832 | [INFO] | | OOBE | DE | | | | 28561 | ::START TIMER:: [Total Timer]

05/09/17 11:18:03:832 | [INFO] | | OOBE | DE | | | | 28561 | CHECK: Single instance running

05/09/17 11:18:03:832 | [INFO] | | OOBE | DE | | | | 28561 | CHECK : Credentials

05/09/17 11:18:03:832 | [INFO] | | OOBE | DE | | | | 28561 | Load Deployment File

05/09/17 11:18:03:832 | [INFO] | | OOBE | DE | | | | 28561 | deploymentFile option not given

05/09/17 11:18:03:832 | [INFO] | | OOBE | DE | | | | 28561 | CHECK : Another Native OS installer already running

05/09/17 11:18:03:832 | [INFO] | | OOBE | DE | | | | 28561 | Create Required Folders

05/09/17 11:18:03:832 | [INFO] | | OOBE | DE | | | | 28561 | Assuming install mode

05/09/17 11:18:03:832 | [INFO] | | OOBE | DE | | | | 28561 | Looking up install source path

05/09/17 11:18:03:832 | [INFO] | | OOBE | DE | | | | 28561 | Sync Media DB ...

05/09/17 11:18:03:832 | [INFO] | | OOBE | DE | | | | 28561 | ::START TIMER:: [Sync Media DB]

05/09/17 11:18:03:833 | [INFO] | | OOBE | DE | | | | 28561 | Pre check media db sync

05/09/17 11:18:03:833 | [INFO] | | OOBE | DE | | | | 28561 | End of Pre check media db sync. Exit code: 0

05/09/17 11:18:03:833 | [INFO] | | OOBE | DE | | | | 28561 | :: END TIMER :: [Sync Media DB] took 813 milliseconds (0.813 seconds) DTR = 3001.23 KBPS (2.93089 MBPS)

05/09/17 11:18:03:833 | [INFO] | | OOBE | DE | | | | 28561 | Ready to initialize session to start with ...

05/09/17 11:18:03:833 | [INFO] | | OOBE | DE | | | | 28561 | ::START TIMER:: [CreatePayloadSession]

05/09/17 11:18:03:833 | [INFO] | | OOBE | DE | | | | 28561 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

05/09/17 11:18:03:833 | [INFO] | | OOBE | DE | | | | 28561 | Updated source path: /Users/rickevans/Library/Caches/Adobe/AAMUpdater/AdobeLightroom-6.0/6.10

05/09/17 11:18:03:833 | [INFO] | | OOBE | DE | | | | 28561 | Updating media info for: {18865CF0-EF4C-5FC9-9B93-55A1E2098A56}

05/09/17 11:18:03:833 | [INFO] | | OOBE | DE | | | | 28561 | Ignoring original data since install source is local

05/09/17 11:18:03:833 | [INFO] | | OOBE | DE | | | | 28561 | Type: 0, Volume Order: 1, Media Name: Lightroom 6

05/09/17 11:18:03:834 | [INFO] | | OOBE | DE | | | | 28561 | Path: /Users/rickevans/Library/Caches/Adobe/AAMUpdater/AdobeLightroom-6.0/6.10/payloads/AdobeLightroom6-mul-100417083900/AdobeLightroom6-mul-100417083900.zip

05/09/17 11:18:03:834 | [INFO] | | OOBE | DE | | | | 28561 | -------------------- END - Updating Media Sources - END --------------------

05/09/17 11:18:03:954 | [INFO] | | OOBE | DE | | | | 28561 | Supported RIBS version range: [0.0.0.0,9.0.0.65]

05/09/17 11:18:03:954 | [INFO] | | OOBE | DE | | | | 28561 | ----------------- CreatePayloadSession: machine is x86 ---------------

05/09/17 11:18:03:958 | [INFO] | | OOBE | DE | | | | 28561 | ______ Verify Dependency Subscribers ______

05/09/17 11:18:03:958 | [INFO] | | OOBE | DE | | | | 28561 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

05/09/17 11:18:03:958 | [INFO] | | OOBE | DE | | | | 28561 | Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56}: 0 (0,0)

05/09/17 11:18:03:958 | [INFO] | | OOBE | DE | | | | 28561 | END Operation order for all session payloads: mediaGroup (requires,satisfies)

05/09/17 11:18:03:966 | [INFO] | | OOBE | DE | | | | 28561 | Patch Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56} can be applied to product Adobe Lightroom 6.0.0.0 {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}

05/09/17 11:20:02:059 | [INFO] | | OOBE | DE | | | | 28561 | Setting property "conflictingProcessInfo" to: /tmp/F88B10D5-27DF-47A1-AB6D-A1E291FA1438/38877490-FEAC-4A4A-A0AE-0092A93BD2F1

05/09/17 11:20:02:059 | [INFO] | | OOBE | DE | | | | 28561 | Setting property "installSourcePath" to: /Users/rickevans/Library/Caches/Adobe/AAMUpdater/AdobeLightroom-6.0/6.10

05/09/17 11:20:02:059 | [INFO] | | OOBE | DE | | | | 28561 | Setting property "mode" to: silent

05/09/17 11:20:02:059 | [INFO] | | OOBE | DE | | | | 28561 | Setting property "updateManifestPath" to: /Users/rickevans/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeLightroom-6.0/6.10/6.10.xml

05/09/17 11:20:02:059 | [INFO] | | OOBE | DE | | | | 28561 | Setting property "workflow" to: updater

05/09/17 11:20:02:059 | [INFO] | | OOBE | DE | | | | 28561 | Overwrite property "conflictingProcessInfo" to: /tmp/F88B10D5-27DF-47A1-AB6D-A1E291FA1438/38877490-FEAC-4A4A-A0AE-0092A93BD2F1

05/09/17 11:20:02:059 | [INFO] | | OOBE | DE | | | | 28561 | Overwrite property "extensionsOnly" to: 1

05/09/17 11:20:02:059 | [INFO] | | OOBE | DE | | | | 28561 | Overwrite property "mode" to: silent

05/09/17 11:20:02:059 | [INFO] | | OOBE | DE | | | | 28561 | Overwrite property "patchesOnly" to: 1

05/09/17 11:20:02:059 | [INFO] | | OOBE | DE | | | | 28561 | Overwrite property "updateManifestPath" to: /Users/rickevans/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeLightroom-6.0/6.10/6.10.xml

05/09/17 11:20:02:059 | [INFO] | | OOBE | DE | | | | 28561 | Overwrite property "workflow" to: updater

05/09/17 11:20:02:060 | [INFO] | | OOBE | DE | | | | 28561 | Found payload actions:

05/09/17 11:20:02:060 | [INFO] | | OOBE | DE | | | | 28561 | Deciding what installer mode to use...

05/09/17 11:20:02:061 | [INFO] | | OOBE | DE | | | | 28561 | BEGIN Setting requested payload actions

05/09/17 11:20:02:062 | [INFO] | | OOBE | DE | | | | 28561 | Value returned on lookup of payload: Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56} is: false

05/09/17 11:20:02:062 | [INFO] | | OOBE | DE | | | | 28561 | Action string for Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56} is install

05/09/17 11:20:02:062 | [INFO] | | OOBE | DE | | | | 28561 | END Setting requested payload actions

05/09/17 11:20:02:063 | [INFO] | | OOBE | DE | | | | 28561 | Collected advanced path check information for INSTALLDIR

05/09/17 11:20:02:063 | [INFO] | | OOBE | DE | | | | 28561 | INSTALLDIR is a well-formed path

05/09/17 11:20:02:063 | [INFO] | | OOBE | DE | | | | 28561 | INSTALLDIR is not the root path

05/09/17 11:20:02:063 | [INFO] | | OOBE | DE | | | | 28561 | INSTALLDIR is on a local volume

05/09/17 11:20:02:063 | [INFO] | | OOBE | DE | | | | 28561 | INSTALLDIR is on a writable volume

05/09/17 11:20:02:063 | [INFO] | | OOBE | DE | | | | 28561 | INSTALLDIR is not on a case sensitive volume

05/09/17 11:20:02:063 | [INFO] | | OOBE | DE | | | | 28561 | INSTALLDIR passed path basic path validation: /Applications

05/09/17 11:20:03:712 | [INFO] | | OOBE | DE | | | | 28561 | BEGIN InstallOperationsQueue Unordered operations

05/09/17 11:20:03:712 | [INFO] | | OOBE | DE | | | | 28561 | Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56}: with operation install

05/09/17 11:20:03:712 | [INFO] | | OOBE | DE | | | | 28561 | END InstallOperationsQueue Unordered operations

05/09/17 11:20:03:712 | [INFO] | | OOBE | DE | | | | 28561 | BEGIN InstallOperationsQueue Ordered operations

05/09/17 11:20:03:713 | [INFO] | | OOBE | DE | | | | 28561 | Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56}: with operation install

05/09/17 11:20:03:713 | [INFO] | | OOBE | DE | | | | 28561 | END InstallOperationsQueue Ordered operations

05/09/17 11:20:03:788 | [INFO] | | OOBE | DE | | | | 28561 | Payloads passed preflight validation.

05/09/17 11:20:03:788 | [INFO] | | OOBE | DE | | | | 28561 | Call PreSession Custom Hook

05/09/17 11:20:03:788 | [INFO] | | OOBE | DE | | | | 28561 | BEGIN InstallOperationsQueue Unordered operations

05/09/17 11:20:03:788 | [INFO] | | OOBE | DE | | | | 28561 | Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56}: with operation install

05/09/17 11:20:03:789 | [INFO] | | OOBE | DE | | | | 28561 | END InstallOperationsQueue Unordered operations

05/09/17 11:20:03:789 | [INFO] | | OOBE | DE | | | | 28561 | BEGIN InstallOperationsQueue Ordered operations

05/09/17 11:20:03:789 | [INFO] | | OOBE | DE | | | | 28561 | Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56}: with operation install

05/09/17 11:20:03:789 | [INFO] | | OOBE | DE | | | | 28561 | END InstallOperationsQueue Ordered operations

05/09/17 11:20:04:907 | [INFO] | | OOBE | DE | | | | 28561 | Calling the custom action code for pre-install for payload Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56}

05/09/17 11:20:04:907 | [INFO] | | OOBE | DE | | | | 28561 | ::START TIMER:: [Payload Operation :{18865CF0-EF4C-5FC9-9B93-55A1E2098A56}]

05/09/17 11:20:04:909 | [INFO] | | OOBE | DE | | | | 29476 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

05/09/17 11:20:04:909 | [INFO] | | OOBE | DE | | | | 29476 | Installer Operation: PayloadInstaller

05/09/17 11:20:04:909 | [INFO] | | OOBE | DE | | | | 29476 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

05/09/17 11:20:04:909 | [INFO] | | OOBE | DE | | | | 29476 | Request to install payload

05/09/17 11:20:05:016 | [INFO] | | OOBE | DE | | | | 29476 | Payload Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56}: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources

05/09/17 11:20:05:225 | [INFO] | | OOBE | DE | | | | 29476 | Extracting asset:/Users/rickevans/Library/Caches/Adobe/AAMUpdater/AdobeLightroom-6.0/6.10/payloads/AdobeLightroom6-mul-100417083900/AdobeLightroom6-mul-100417083900.zip

05/09/17 11:20:05:225 | [INFO] | | OOBE | DE | | | | 29476 | Setting file open option to false in the unzipper

05/09/17 11:23:10:832 | [INFO] | | OOBE | DE | | | | 29476 | Extracting assets complete. Number assets: 1

05/09/17 11:23:10:832 | [INFO] | | OOBE | DE | | | | 29476 | CustomizedPatch property not found in database

05/09/17 11:23:10:832 | [INFO] | | OOBE | DE | | | | 29476 | Beginning installation for payload at /Users/rickevans/Library/Caches/Adobe/AAMUpdater/AdobeLightroom-6.0/6.10/payloads/AdobeLightroom6-mul-100417083900/Install.db

05/09/17 11:23:20:953 | [ERROR] | | OOBE | DE | | | | 29476 | DS015: Unable to read symlink target of source file "/Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Helpers/DynamicLinkMediaServer/application/dynamiclinkmediaserver.app/Contents/amecommand.app/Contents/Dictionaries"(Seq 451)

05/09/17 11:23:20:953 | [WARN] | | OOBE | DE | | | | 29476 | DW063: Command ARKCopySymlinkCommand failed.(Seq 451)

05/09/17 11:23:20:953 | [INFO] | | OOBE | DE | | | | 29476 | Completing installation for payload at /Users/rickevans/Library/Caches/Adobe/AAMUpdater/AdobeLightroom-6.0/6.10/payloads/AdobeLightroom6-mul-100417083900/Install.db

05/09/17 11:23:28:123 | [INFO] | | OOBE | DE | | | | 28561 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

05/09/17 11:23:28:123 | [INFO] | | OOBE | DE | | | | 28561 | :: END TIMER :: [Payload Operation :{18865CF0-EF4C-5FC9-9B93-55A1E2098A56}] took 203221 milliseconds (203.221 seconds) DTR = 185.001 KBPS (0.180665 MBPS)

05/09/17 11:23:28:127 | [INFO] | | OOBE | DE | | | | 28561 | User specified overrideFile:

05/09/17 11:23:28:130 | [INFO] | | OOBE | DE | | | | 28561 | The csu inventory was not updated for payload Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56}, value of local var is -1

05/09/17 11:23:28:130 | [INFO] | | OOBE | DE | | | | 28561 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56}

05/09/17 11:23:31:792 | [INFO] | | OOBE | DE | | | | 28561 | No operation. We're done:

05/09/17 11:23:33:812 | [INFO] | | OOBE | DE | | | | 28561 | Total components installed: 0

05/09/17 11:23:33:812 | [INFO] | | OOBE | DE | | | | 28561 | Total components repaired: 0

05/09/17 11:23:33:812 | [INFO] | | OOBE | DE | | | | 28561 | Total components removed: 0

05/09/17 11:23:33:812 | [WARN] | | OOBE | DE | | | | 28561 | DW050: The following payload errors were found during install:

05/09/17 11:23:33:812 | [WARN] | | OOBE | DE | | | | 28561 | DW050: - Adobe Lightroom_6.10_AdobeLightroom6-mul: Install failed

05/09/17 11:23:33:812 | [INFO] | | OOBE | DE | | | | 28561 | Call PostSession Custom Hook

05/09/17 11:23:33:812 | [INFO] | | OOBE | DE | | | | 28561 | :: END TIMER :: [Total Timer] took 332683 milliseconds (332.683 seconds) DTR = 208.739 KBPS (0.203847 MBPS)

05/09/17 11:23:34:814 | [INFO] | | OOBE | DE | | | | 28561 | -------------------------------------- Summary --------------------------------------

05/09/17 11:23:34:814 | [INFO] | | OOBE | DE | | | | 28561 | - 0 fatal error(s), 1 error(s)

05/09/17 11:23:34:814 | [INFO] | | OOBE | DE | | | | 28561 | OSX version: 10.12.4

05/09/17 11:23:34:814 | [INFO] | | OOBE | DE | | | | 28561 |

05/09/17 11:23:34:814 | [INFO] | | OOBE | DE | | | | 28561 | ----------- Payload: Adobe Lightroom_6.10_AdobeLightroom6-mul 6.10.0.0 {18865CF0-EF4C-5FC9-9B93-55A1E2098A56} -----------

05/09/17 11:23:34:814 | [INFO] | | OOBE | DE | | | | 28561 | ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Helpers/DynamicLinkMediaServer/application/dynamiclinkmediaserver.app/Contents/amecommand.app/Contents/Dictionaries"(Seq 451)

05/09/17 11:23:34:814 | [INFO] | | OOBE | DE | | | | 28561 |

05/09/17 11:23:34:814 | [INFO] | | OOBE | DE | | | | 28561 | Please search the above error string(s) to find when the error occurred.

05/09/17 11:23:34:814 | [INFO] | | OOBE | DE | | | | 28561 | These errors resulted in installer Exit Code mentioned below.

05/09/17 11:23:34:814 | [INFO] | | OOBE | DE | | | | 28561 | -------------------------------------------------------------------------------------

05/09/17 11:23:34:814 | [INFO] | | OOBE | DE | | | | 28561 |

05/09/17 11:23:34:814 | [INFO] | | OOBE | DE | | | | 28561 | Exit Code: 7 - Unable to complete Silent workflow.

05/09/17 11:23:34:981 | [INFO] | | OOBE | DE | | | | 28561 | Please see specific errors for troubleshooting. For example, ERROR: DS015 ...

05/09/17 11:23:34:981 | [INFO] | | OOBE | DE | | | | 28561 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

05/09/17 11:23:34:981 | [INFO] | | OOBE | DE | | | | 28561 | END - Installer Session

05/09/17 11:23:34:981 | [INFO] | | OOBE | DE | | | | 28561 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Report · May 08, 2017

Moved to Downloading, Installing, Setting Up

Thanks,

Mohit

Report · May 09, 2017

Ricke97340910 from the log file the installation is failing due to being unable read /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Helpers/DynamicLinkMediaServer/application/dynamiclinkmediaserver. app/Contents/amecommand.app/Contents/Dictionaries".

I would recommend you begin by uninstalling your current installation of Lightroom CC and then reinstalling. As part of the installation process the latest version of Lightroom CC will be applied. Details on how to uninstall Lightroom can be found at Uninstall or remove Creative Cloud apps.

If you continue to face errors then you may need to update the file permissions for /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Helpers/DynamicLinkMediaServer/application/dynamiclinkmediaserver. app/Contents/amecommand.app/Contents/Dictionaries". For additional details on how to adjust the file permissions see Error exit code 6, exit code 7 installing Adobe Creative Cloud.

If you have any questions, or receive any additional errors Ricke97340910, then please update this discussion.

Report · May 09, 2017

Worked great thanks Jeff.

Rick Evans

Sent from my iPad

Report · May 10, 2017

Wonderful news. Thanks for the update Rick!

Adobe Community

Lightroom cc

1 Correct answer