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Lightroom Update stops at 43%

New Here ,
Feb 20, 2020

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When I want to do the update from Lightroom it freeze permanentely by 43% and I have to quit the update. Can you please solve this problem. Thanx. KrisTina

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Lightroom Update stops at 43%

New Here ,
Feb 20, 2020

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When I want to do the update from Lightroom it freeze permanentely by 43% and I have to quit the update. Can you please solve this problem. Thanx. KrisTina

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253

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Feb 20, 2020 0
Adobe Community Professional ,
Feb 20, 2020

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that's just after downloading completes and file extraction begins.  so, something on your computer is preventing the extraction and creation of files.

 

that could be because you're not running your cc app as admin, or another program (eg, av) is preventing extraction or some other problem.

 

how you should procede depends on your computer expertise and how many other cc programs are installed on your computer.

 

if you're not inclined to troubleshoot the problem and there aren't many cc programs on your computer:

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Feb 20, 2020 2
New Here ,
Feb 27, 2020

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Ich brauche dringend Hilfe, ich kann das Update nicht durchführen, es stoppt permanent bei 43%. Wenn ich es so mache, wie sie mir geschrieben haben, muss ich auch den Lightroom löschen und das kann ich nicht! 

Besten Dank, KrisTina 

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Feb 27, 2020 0
Adobe Community Professional ,
Feb 28, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Feb 28, 2020 1
Most Valuable Participant ,
Feb 28, 2020

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KrisTina wrote:

 

"I need help urgently, I cannot carry out the update, it permanently stops at 43%. If I do as they wrote to me, I have to delete the Lightroom and I can't!"

 

Why can't you delete/uninstall Lightroom? Could you please be more specific?

 

If you reboot your computer, you should be able to perform the procedure suggested by kglad above.

 

(Note that removing Lightroom will not remove your LR catalog or your photos. Reinstalling the software will restore your catalog. And your photos are never directly modified by Lightroom.)

 

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Feb 28, 2020 1