ligthroom and photoshop suddenly shuts down the whole computer

[elena_tara20]

Hello! I can not use the programs. They both work for a while, and then suddenly on the monitor a blue screen with the words "you have problems" and the computer restarts. What is the problem? How to fix it?

[bordiecapron · Accepted solution]

There's a fix!

Un-install Photoshop CC.

Un-install Adobe CC.

Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.

Go to: C:\ProgramData\Adobe and find SLStore and delete it.

Restart.

Install Adobe CC.

Install Photoshop.

Restart.

[elena_tara20]

Thanks a lot! Now everything works fine.

[elena_tara20]

Hello!

I have the same problem again.

" I can not use the programs. They both work for a while, and then suddenly on the monitor a blue screen with the words "you have problems" and the computer restarts. What is the problem? How to fix it?"

Why do programs not work correctly? My computer is new and should work properly, but I don’t have the ability to work normally.

[elena_tara20]

" I can not use the programs. They both work for a while, and then suddenly on the monitor a blue screen with the words "you have problems" and the computer restarts. What is the problem? How to fix it?"

Why do programs not work correctly? My computer is new and should work properly, but I don’t have the ability to work normally.