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ligthroom and photoshop suddenly shuts down the whole computer

Community Beginner ,
Feb 10, 2020

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Hello! I can not use the programs. They both work for a while, and then suddenly on the monitor a blue screen with the words "you have problems" and the computer restarts. What is the problem? How to fix it?

There's a fix!

 

Un-install Photoshop CC.

Un-install Adobe CC.

Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.

Go to: C:\ProgramData\Adobe and find SLStore and delete it.

Restart.

Install Adobe CC.

Install Photoshop.

Restart.

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Creative Cloud

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ligthroom and photoshop suddenly shuts down the whole computer

Community Beginner ,
Feb 10, 2020

Copy link to clipboard

Copied

Hello! I can not use the programs. They both work for a while, and then suddenly on the monitor a blue screen with the words "you have problems" and the computer restarts. What is the problem? How to fix it?

There's a fix!

 

Un-install Photoshop CC.

Un-install Adobe CC.

Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.

Go to: C:\ProgramData\Adobe and find SLStore and delete it.

Restart.

Install Adobe CC.

Install Photoshop.

Restart.

TOPICS
Creative Cloud

Views

157

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 10, 2020 0
Community Beginner ,
Feb 10, 2020

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There's a fix!

 

Un-install Photoshop CC.

Un-install Adobe CC.

Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.

Go to: C:\ProgramData\Adobe and find SLStore and delete it.

Restart.

Install Adobe CC.

Install Photoshop.

Restart.

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Feb 10, 2020 1
Community Beginner ,
Feb 11, 2020

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Thanks a lot! Now everything works fine.

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Feb 11, 2020 0
Community Beginner ,
Feb 19, 2020

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Hello!

I have the same problem again.

" I can not use the programs. They both work for a while, and then suddenly on the monitor a blue screen with the words "you have problems" and the computer restarts. What is the problem? How to fix it?"


Why do programs not work correctly? My computer is new and should work properly, but I don’t have the ability to work normally.

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Feb 19, 2020 0