live chat on adobe?

[jamesjamison]

Is there a way to get live chat on adobe?

[ssprengel · Accepted solution]

For some products and some situations, yes. For others, like how-do-I-do-this-or-that, No, you should use the forums.

[shelleyr74975730]

I've spent an hour trying to find an answer on forums and an hour trying to find a chat rep to help.....such a waste of time trying to get help with Adobe!!!

If anyone knows how to EASILY get a chat to a representative regarding a settings issue in InDesign, please let me know!

[John T Smith]

For chat

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

For help from other users go to that forum

To find a forum for your program please start at https://community.adobe.com/