Lizenzprüfung mit Adobe Applicationmanager schlägt fehl

Community Beginner ,
Jul 07, 2018 Jul 07, 2018

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Hallo,

seit heute kommt bei jedem Start von LR oder PS die Meldung

"zum Überprüfen der Lizenz ist Adobe Application Manager erforderlich,

Die Anwendung ist jedoch beschädigt oder fehlt Laden Sie von Adobe

Application Manager unter http://www.adobe.com/go/applicationmanader_de

herunter!".

gesagt getan, leider geht das nicht, mehrfache installation des Application Manger

bringen keine Abhilfe,

Deinstallieren geht auch nicht es kommt die Meldung

"Creative Cloud Desktop wird gerade verwendet und kann nicht installiert werden..."

Was kann ich noch tun um dies Fehlermeldung loszuwerden?

2018-07-07 08_02_30-Window.png

2018-07-07 08_11_59-Window.png

viele Grüße

Michael

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correct answers 1 Correct Answer

Adobe Community Professional , Jul 07, 2018 Jul 07, 2018
uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlrestart your computer (don't skip this)reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.if you're unable to install the cc desktop app at thi...

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Adobe Community Professional ,
Jul 07, 2018 Jul 07, 2018

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Community Beginner ,
Jul 07, 2018 Jul 07, 2018

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Hello,

thank you it works.

Michael

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Adobe Community Professional ,
Jul 07, 2018 Jul 07, 2018

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you're welcome.

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Hi There,- what about plug-ins and preferences? Thank you,

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