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[Locked] Computer crash

Explorer ,
Apr 29, 2012

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I had a disk crash and I'm waiting for a new hard drive for my computer.

 

I am a professional photographer and need to minimize my down time.

 

I have purchased and registered LR4 and Photoshop CS5 and had both installed before the crash.

 

I have also installed both on my laptop.

 

I realize that I am only allowed to install these on two computers, and that if I want to install on another computer, I have to deactivate them on one of my computers first.

 

Of course, I didn't have a chance to deactivate these before the crash.

 

Now, I want to get ahead of the curve, so I don't run into problems when I reload these programs after I get my new hard drive. I am expecting an error message telling me I have already installed these programs on two computers and that is the limit.

 

I have all of the original software and upgrades and product license codes for LR1, 2, 3, and 4, and CS3, 4, and 5.

 

Who can I contact to reset the counter, so I can reinstall LR4 and CS5 on my new hard drive without problems?

 

Thanks,

 

Russ MacDonald

Most Valuable Participant
Correct answer by Mylenium | Most Valuable Participant

You simply call support in the matter. No need for further song and dance.

Mylenium

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Activation, Installation

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[Locked] Computer crash

Explorer ,
Apr 29, 2012

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I had a disk crash and I'm waiting for a new hard drive for my computer.

 

I am a professional photographer and need to minimize my down time.

 

I have purchased and registered LR4 and Photoshop CS5 and had both installed before the crash.

 

I have also installed both on my laptop.

 

I realize that I am only allowed to install these on two computers, and that if I want to install on another computer, I have to deactivate them on one of my computers first.

 

Of course, I didn't have a chance to deactivate these before the crash.

 

Now, I want to get ahead of the curve, so I don't run into problems when I reload these programs after I get my new hard drive. I am expecting an error message telling me I have already installed these programs on two computers and that is the limit.

 

I have all of the original software and upgrades and product license codes for LR1, 2, 3, and 4, and CS3, 4, and 5.

 

Who can I contact to reset the counter, so I can reinstall LR4 and CS5 on my new hard drive without problems?

 

Thanks,

 

Russ MacDonald

Most Valuable Participant
Correct answer by Mylenium | Most Valuable Participant

You simply call support in the matter. No need for further song and dance.

Mylenium

TOPICS
Activation, Installation

Views

3.4K

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Apr 29, 2012 0
Most Valuable Participant ,
Apr 29, 2012

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You simply call support in the matter. No need for further song and dance.

Mylenium

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Apr 29, 2012 0
Explorer ,
Apr 30, 2012

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Song and dance?

What a jerk!

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Apr 30, 2012 0
LEGEND ,
May 01, 2012

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Arkayem wrote:

What a jerk!

Nice way of saying Thank You for a helpful reply...

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May 01, 2012 0
Explorer ,
May 02, 2012

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It was NOT a helpful reply.

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May 02, 2012 0
Explorer ,
May 02, 2012

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I tried to explain my whole situation, so it would be clear, and the jerk

called it a song and dance!

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May 02, 2012 0
Explorer ,
May 02, 2012

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And, he didn't even provide a phone number.

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May 02, 2012 0
Adobe Employee ,
May 02, 2012

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Arkayem I don't know what region you are in but if you follow this link - http://www.adobe.com/support/contact/ it will take you to the page which provides the options to contact our support team.

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May 02, 2012 1
Arkayem LATEST
Explorer ,
May 02, 2012

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Thanks, Jeff.

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May 02, 2012 0