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Locked out of applications

New Here ,
Mar 11, 2020

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Good day

I have two Adobe accounts, one without payments which I just used to use to trial products, and one with a $10 / month subscription plan. The problem is the Creative Cloud is locked into the trial account, as are all the associated desktop applications, which means although I am paying for them, I cannot use them except in trial mode. I have tried to uninstall CC but it says I cannot because I have desktop applications which depend on it. I have signed out of the trial account and signed into the subscription account, but the CC and the application remain firmly tied to the non-paying account. Any ideas? Thanks a lot.

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Locked out of applications

New Here ,
Mar 11, 2020

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Good day

I have two Adobe accounts, one without payments which I just used to use to trial products, and one with a $10 / month subscription plan. The problem is the Creative Cloud is locked into the trial account, as are all the associated desktop applications, which means although I am paying for them, I cannot use them except in trial mode. I have tried to uninstall CC but it says I cannot because I have desktop applications which depend on it. I have signed out of the trial account and signed into the subscription account, but the CC and the application remain firmly tied to the non-paying account. Any ideas? Thanks a lot.

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Mar 11, 2020 0
Adobe Community Professional ,
Mar 11, 2020

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  1. You need to log-out of your free account by clicking your avatar in Creative Cloud desktop app.
  2. Restart your computer.
  3. Open Creative Cloud desktop app
  4. Log-in with your paid ID and password.
  5. See below for mote tips.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

 

Nancy O'Shea, ACP
Alt-Web.com

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