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Locked out of spark due to incorrect date of birth

New Here ,
May 16, 2020

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Hi everyone,

 

I have creative cloud and attempted to access Adobe spark for the first time.

I was required to input my date of birth which I did incorrectly.

 

Now I get this error message when I try to login to spark

Screen Shot 2020-05-17 at 8.37.23 am.png

Can someone assist me?

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Creative Cloud, Installation

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Locked out of spark due to incorrect date of birth

New Here ,
May 16, 2020

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Hi everyone,

 

I have creative cloud and attempted to access Adobe spark for the first time.

I was required to input my date of birth which I did incorrectly.

 

Now I get this error message when I try to login to spark

Screen Shot 2020-05-17 at 8.37.23 am.png

Can someone assist me?

TOPICS
Creative Cloud, Installation

Views

607

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 16, 2020 0
Adobe Community Professional ,
May 16, 2020

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Have you tried to edit your Adobe ID Profile? It may hold a section for your date of birth.

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May 16, 2020 0
Most Valuable Participant ,
May 16, 2020

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May 16, 2020 0
Most Valuable Participant ,
May 17, 2020

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You cannot fix date of birth yourself. Contact Adobe Customer Service. There may be a long wait right now. Dig out some proof in case they ask to see it.

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May 17, 2020 1