Locked out of spark due to incorrect date of birth

[divageiger]

Hi everyone,

I have creative cloud and attempted to access Adobe spark for the first time.

I was required to input my date of birth which I did incorrectly.

Now I get this error message when I try to login to spark

Can someone assist me?

[Just Shoot Me]

Have you tried to edit your Adobe ID Profile? It may hold a section for your date of birth.

[John T Smith]

Spark support is at https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark
-the above link has a full page of over 90 links for help articles
-also https://community.adobe.com/t5/get-started/adobe-spark-helpful-resources/td-p/11003736?page=1
-also https://fonts.adobe.com/collections/spark-font-pack
-also https://blog.adobespark.com/2019/06/10/stand-out-with-sparks-new-premium-templates/

[Test Screen Name]

You cannot fix date of birth yourself. Contact Adobe Customer Service. There may be a long wait right now. Dig out some proof in case they ask to see it.