No one here can give you an "official answer from adobe". This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Nor can we provide support when an Adobe website goes down. I suggest you try here for the Adobe team that supports Spark:
Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.
Edited to add: The one Spark page I access (which is for ACPs) is working.