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New Here ,
Jun 01, 2020 Jun 01, 2020

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PASSWOR IS NOT WORKING AND CANNOT RETRIEVE IT....HELP PLEASE...DI NOT SEND TO MY EMAIL

 

THANKS IN ADVANCE!!!

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Activation, Creative Cloud, Installation, New user

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 01, 2020 Jun 01, 2020
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do...

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Adobe Community Professional ,
Jun 01, 2020 Jun 01, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Jun 01, 2020 Jun 01, 2020

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If you’re asked for a password DURING INSTALL it isn’t your Adobe password. 

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