So I purchased a Student subscription (just photoshop) whilst a student at college. I’m now in university and I realise now that the student email address I had has now been deleted by my old college. I also don’t know what my password is (having not had to sign in to adobe creative cloud for a good while) and I can‘t recover it due to my email account being deleted. I do have another adobe account that I use for a subscription to cloud storage using the same payment details - is it possible to merge the accounts or at the very least change the account details for my photoshop subscription?
So I purchased a Student subscription (just photoshop) whilst a student at college. I’m now in university and I realise now that the student email address I had has now been deleted by my old college.
Hi Annie,
Also, if you had just the Photography plan, there is no student version, although it is an annual plan. If you are still a student at the University, you can subscribe to all of Creative Cloud at student pricing.
Im having a very similar problem, my high school switched to different email addresses and deleted the old ones, is there any way I can get my accounts details updated?
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
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