Lost email account - can’t sign in

New Here ,
Jan 22, 2019 Jan 22, 2019

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So I purchased a Student subscription (just photoshop) whilst a student at college. I’m now in university and I realise now that the student email address I had has now been deleted by my old college. I also don’t know what my password is (having not had to sign in to adobe creative cloud for a good while) and I can‘t recover it due to my email account being deleted. I do have another adobe account that I use for a subscription to cloud storage using the same payment details - is it possible to merge the accounts or at the very least change the account details for my photoshop subscription?

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Adobe Community Professional ,
Jan 22, 2019 Jan 22, 2019

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This is a public forum, not the link to Adobe support.

Sorry, but we can't help with that specific problem.

Please click the link below to contact Adobe staff to help


https://helpx.adobe.com/contact/support.html

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Adobe Employee ,
Jan 22, 2019 Jan 22, 2019

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Hi there,

Apologies for the poor experience.


Please PM me your old and new email address and I will update them in your records.

^Ani

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Adobe Community Professional ,
Jan 22, 2019 Jan 22, 2019

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AnnieDawks  wrote

So I purchased a Student subscription (just photoshop) whilst a student at college. I’m now in university and I realise now that the student email address I had has now been deleted by my old college.

Hi Annie,

Also, if you had just the Photography plan, there is no student version, although it is an annual plan. If you are still a student at the University, you can subscribe to all of Creative Cloud at student pricing.

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New Here ,
Nov 01, 2020 Nov 01, 2020

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Im having a very similar problem, my high school switched to different email addresses and deleted the old ones, is there any way I can get my accounts details updated?

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Most Valuable Participant ,
Nov 01, 2020 Nov 01, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Nov 01, 2020 Nov 01, 2020

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Always look before you post.... I got this fixed. I also realized too late about the post... thanks anyways!

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