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Lost my serial numbers and my mac crashed during update (Elements 10, Movie maker and Acrobat)

New Here ,
Aug 21, 2020

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Hi 

I had macpro installed with Premier Element 10 organizer, Photophop 10 and Acrobat 10 Pro. I lost my CD and serials when I shited countries. I have invoice bill copy and credit card bil copy. Suddenly my mac crashed while updating OS and now I am not able to get serails back. Is it possible to get them?

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Activation, Installation

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Lost my serial numbers and my mac crashed during update (Elements 10, Movie maker and Acrobat)

New Here ,
Aug 21, 2020

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Hi 

I had macpro installed with Premier Element 10 organizer, Photophop 10 and Acrobat 10 Pro. I lost my CD and serials when I shited countries. I have invoice bill copy and credit card bil copy. Suddenly my mac crashed while updating OS and now I am not able to get serails back. Is it possible to get them?

TOPICS
Activation, Installation

Views

25

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Aug 21, 2020 0
Most Valuable Participant ,
Aug 21, 2020

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No, you may download ONLY if you bought direct from Adobe via download

 

Since you bought on disc, your account will not have a download link

https://account.adobe.com/products

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Aug 21, 2020 0
New Here ,
Aug 21, 2020

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John, Thank for you reply. I undertood I cant download. How can possibily get the software again is such situation, moreover my email account linked to adope when I purchased is not accessable anymore, it was a company email ID. I shifted from that company. 

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Aug 21, 2020 0