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So I bought PhotoShop back in late 2009/2010. This was the old PhotoShop where you pay a one-time fee and have three licenses to use. Since then I have gone through several computers so I have lost both the digital data key as well as thowing away the box with the original key and disk (yes I know stupid). On top of that the email address that I used with the account is no longer active. Will Adobe still have my registration information (name address phone number) where I can have it recovered or is it so old that the newer versions have superceded it and made it unusable? I would have emailed Abode directly but that is not an option for their support. Thanks in advance,
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This is a public forum, not the link to Adobe support.
Sorry, but we're normal users and we can't help with account and/or payment problems.
Please click the link below to contact Adobe staff to help.
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https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.
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Three licenses? Not that I remember. Only 1 license per user.
CS1, CS2 and CS3 are dead & gone. The activation servers were removed from service years ago. So even if you find an installer & serial number, it's not possible to activate it. The servers are gone.
CS4, CS5 and CS6 are on life support. They can still be activated providing you have the following:
1. original media (disks or downloads) you received at purchase,
2. a legitimate serial number for that particular media, version and platform (Win/Mac),
3. an older operating system that can support legacy Creative Suite.
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NOTE 1: Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html
NOTE 2: Catalina is not an option as it cannot support older 32-bit apps.
NOTE 3: Creative Suite is no longer legally sold by any vendor, retailer or country.
MODERN OPTIONS:
Photoshop Elements 2020 (approx $100, no subscription needed)
https://www.adobe.com/products/photoshop-elements.html
Creative Cloud Photography Plan (approx $10/month for 1 year subscription)
https://www.adobe.com/creativecloud/photography.html
Creative Cloud All Apps Plan (31 + apps & services)
https://www.adobe.com/creativecloud/plans.html
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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!