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Lost Registration Key from WAYYYYYYY Back

New Here ,
Jun 16, 2020

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So I bought PhotoShop back in late 2009/2010.  This was the old PhotoShop where you pay a one-time fee and have three licenses to use.  Since then I have gone through several computers so I have lost both the digital data key as well as thowing away the box with the original key and disk (yes I know stupid).  On top of that the email address that I used with the account is no longer active.  Will Adobe still have my registration information (name address phone number) where I can have it recovered or is it so old that the newer versions have superceded it and made it unusable?  I would have emailed Abode directly but that is not an option for their support.  Thanks in advance,

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Activation, Installation

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Lost Registration Key from WAYYYYYYY Back

New Here ,
Jun 16, 2020

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So I bought PhotoShop back in late 2009/2010.  This was the old PhotoShop where you pay a one-time fee and have three licenses to use.  Since then I have gone through several computers so I have lost both the digital data key as well as thowing away the box with the original key and disk (yes I know stupid).  On top of that the email address that I used with the account is no longer active.  Will Adobe still have my registration information (name address phone number) where I can have it recovered or is it so old that the newer versions have superceded it and made it unusable?  I would have emailed Abode directly but that is not an option for their support.  Thanks in advance,

TOPICS
Activation, Installation

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94

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Jun 16, 2020 0
Adobe Community Professional ,
Jun 17, 2020

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This is a public forum, not the link to Adobe support. 

Sorry, but we're normal users and we can't help with account and/or payment problems. 

Please click the link below to contact Adobe staff to help. 

 

Be sure to remain signed in with your Adobe ID before accessing the link below. 

You have to allow 'cookies' in your web browser for this to work 

https://helpx.adobe.com/contact.html 

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot. 

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Jun 17, 2020 0
Adobe Community Professional ,
Jun 17, 2020

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Three licenses?  Not that I remember.  Only 1 license per user. 

 

CS1, CS2 and CS3 are dead & gone. The activation servers were removed from service years ago. So even if you find an installer & serial number, it's not possible to activate it.  The servers are gone.

CS4, CS5 and CS6 are on life support. They can still be activated providing you have the following:

1. original media (disks or downloads) you received at purchase,
2. a legitimate serial number for that particular media, version and platform (Win/Mac),
3. an older operating system that can support legacy Creative Suite.

--------------------------
NOTE 1: Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

NOTE 2: Catalina is not an option as it cannot support older 32-bit apps.

 

NOTE 3: Creative Suite is no longer legally sold by any vendor, retailer or country.

MODERN OPTIONS:
Photoshop Elements 2020 (approx $100, no subscription needed)
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 1 year subscription)
https://www.adobe.com/creativecloud/photography.html

Creative Cloud All Apps Plan (31 + apps & services)
https://www.adobe.com/creativecloud/plans.html

 

===========
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

 

Nancy O'Shea, ACP
Alt-Web.com

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Jun 17, 2020 0