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Mac Login Issues - WORKAROUND - Connect Account

New Here ,
Jul 21, 2020

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I spent half an hour trying to resolve and figure this out, then another hour with support before I realized a simple solution.

 

This morning I restarted my Mac and it obviously ran an update for Creative Cloud and signed me out of everything. When I attempted to open Illustrator it asked me to login so I put in my email address and his "Continue" but it did not/would not proceed to the password or authentication page.  This was happening on all apps/Creative Cloud AND the website on my Mac (Chrome, Firefox and Safari).

 

Long story short I ran the cleaner tool sent by support, accidentally removed everything (which I wanted to start from scratch anyway) and then was unable to login still after going through Support's suggestiong.

 

You will need to login from a Windows device and once you have, go to your account and select to Connect Accounts (Apple, Facebook, Google). Select one of these and you'll be able to login on your mac by that connected account.

 

Hope this helps someone, seems like a possible development issue for Mac on Adobe's end? I've seen a few others experience this issue very recently.

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Creative Cloud, Installation

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Mac Login Issues - WORKAROUND - Connect Account

New Here ,
Jul 21, 2020

Copy link to clipboard

Copied

I spent half an hour trying to resolve and figure this out, then another hour with support before I realized a simple solution.

 

This morning I restarted my Mac and it obviously ran an update for Creative Cloud and signed me out of everything. When I attempted to open Illustrator it asked me to login so I put in my email address and his "Continue" but it did not/would not proceed to the password or authentication page.  This was happening on all apps/Creative Cloud AND the website on my Mac (Chrome, Firefox and Safari).

 

Long story short I ran the cleaner tool sent by support, accidentally removed everything (which I wanted to start from scratch anyway) and then was unable to login still after going through Support's suggestiong.

 

You will need to login from a Windows device and once you have, go to your account and select to Connect Accounts (Apple, Facebook, Google). Select one of these and you'll be able to login on your mac by that connected account.

 

Hope this helps someone, seems like a possible development issue for Mac on Adobe's end? I've seen a few others experience this issue very recently.

Topics

Creative Cloud, Installation

Views

30

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 21, 2020 0

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