Mac OS Big Sur 11.1 NOT working

Community Beginner ,
Dec 20, 2020

Copy link to clipboard

Copied

I recently purchased a Mac Book Pro, that came with OS Big Sur 11.1. It is my first Mac and I was upgrading ( or so I thought) from a windows laptop to this.  I'm a working artist and was looking forward to using the as my new creative tool.   

 

I have downloaded Creative Cloud 8 times and have had NO luck with the instalation of creative cloud to access my paid subscription.  I have read this was a n issue with older versions of Big Sur... I would have thought this would have be resolved by now??  Can anyone help?  

 

 

TOPICS
Activation, CC FAQ, Creative Cloud, Feature request, Installation, New user

Views

529

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Dec 21, 2020

Copy link to clipboard

Copied

what problem are you having installing install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

 

NOTE: if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Dec 25, 2020

Copy link to clipboard

Copied

Ir appears to download, but then it won't open.  After the download, it says creative cloud will open automatically.... Um no.... I have to go search for the downloaded app, then I click on it.  Nothing happens. 

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Dec 26, 2020

Copy link to clipboard

Copied

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Dec 26, 2020

Copy link to clipboard

Copied

Great thank you.  I'll contact them on Monday. 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Dec 26, 2020

Copy link to clipboard

Copied

you're welcome 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Dec 21, 2020

Copy link to clipboard

Copied

SOME Adobe programs are compatible with Apple's BS, but they may have issues
https://helpx.adobe.com/download-install/kb/macos-big-sur.html
.
And, Apple's BS update sometimes isn't even compatible with itself
https://www.macworld.co.uk/news/macos-big-sur-bricks-older-macbook-pro-models-3798046/

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Dec 25, 2020

Copy link to clipboard

Copied

Hi, I tried your link and it still didn't work.... I'm at a loss as to what to do at this point. 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 14, 2021

Copy link to clipboard

Copied

I am having the same problems. Did you find a solution? 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 14, 2021

Copy link to clipboard

Copied

Hi, I was also facing the same issue but thanks for sharing this link it really works for me.   https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
kglad LATEST
Adobe Community Professional ,
Feb 15, 2021

Copy link to clipboard

Copied

you're welcome.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more