Mac OS Big Sur 11.1 NOT working

Community Beginner ,
Dec 20, 2020 Dec 20, 2020

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I recently purchased a Mac Book Pro, that came with OS Big Sur 11.1. It is my first Mac and I was upgrading ( or so I thought) from a windows laptop to this.  I'm a working artist and was looking forward to using the as my new creative tool.   

 

I have downloaded Creative Cloud 8 times and have had NO luck with the instalation of creative cloud to access my paid subscription.  I have read this was a n issue with older versions of Big Sur... I would have thought this would have be resolved by now??  Can anyone help?  

 

 

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Activation, CC FAQ, Creative Cloud, Feature request, Installation, New user

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Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

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what problem are you having installing install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

 

NOTE: if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Beginner ,
Dec 25, 2020 Dec 25, 2020

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Ir appears to download, but then it won't open.  After the download, it says creative cloud will open automatically.... Um no.... I have to go search for the downloaded app, then I click on it.  Nothing happens. 

 

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Adobe Community Professional ,
Dec 26, 2020 Dec 26, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Community Beginner ,
Dec 26, 2020 Dec 26, 2020

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Great thank you.  I'll contact them on Monday. 

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Adobe Community Professional ,
Dec 26, 2020 Dec 26, 2020

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you're welcome 

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Most Valuable Participant ,
Dec 21, 2020 Dec 21, 2020

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SOME Adobe programs are compatible with Apple's BS, but they may have issues
https://helpx.adobe.com/download-install/kb/macos-big-sur.html
.
And, Apple's BS update sometimes isn't even compatible with itself
https://www.macworld.co.uk/news/macos-big-sur-bricks-older-macbook-pro-models-3798046/

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Community Beginner ,
Dec 25, 2020 Dec 25, 2020

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Hi, I tried your link and it still didn't work.... I'm at a loss as to what to do at this point. 

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New Here ,
Feb 14, 2021 Feb 14, 2021

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I am having the same problems. Did you find a solution? 

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New Here ,
Feb 14, 2021 Feb 14, 2021

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Hi, I was also facing the same issue but thanks for sharing this link it really works for me.   https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

 

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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you're welcome.

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New Here ,
Mar 02, 2021 Mar 02, 2021

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I had the same problem and eventually found that CC applications migrated with Apple's migration assistant can end up with permissions problems. For me Creative Cloud and everything except Acrobat would start up but then not respond to the cursor. The Adobe solution was to establish a new admin-level account on the machine. I did that and the programs worked, but did not want to migrate the other 50 or so applications I run into that account. So I uninstalled all the Adobe software, trashed all Adobe files and folders that remained, emptied the trash, restarted, and then reinstalled the Creative Cloud suite from scratch. That worked fine and I am in business now. 

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