Mac OS Big Sur 11.1 NOT working

Community Beginner ,
Dec 20, 2020

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I recently purchased a Mac Book Pro, that came with OS Big Sur 11.1. It is my first Mac and I was upgrading ( or so I thought) from a windows laptop to this.  I'm a working artist and was looking forward to using the as my new creative tool.   

 

I have downloaded Creative Cloud 8 times and have had NO luck with the instalation of creative cloud to access my paid subscription.  I have read this was a n issue with older versions of Big Sur... I would have thought this would have be resolved by now??  Can anyone help?  

 

 

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Activation, CC FAQ, Creative Cloud, Feature request, Installation, New user

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Mac OS Big Sur 11.1 NOT working

Community Beginner ,
Dec 20, 2020

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I recently purchased a Mac Book Pro, that came with OS Big Sur 11.1. It is my first Mac and I was upgrading ( or so I thought) from a windows laptop to this.  I'm a working artist and was looking forward to using the as my new creative tool.   

 

I have downloaded Creative Cloud 8 times and have had NO luck with the instalation of creative cloud to access my paid subscription.  I have read this was a n issue with older versions of Big Sur... I would have thought this would have be resolved by now??  Can anyone help?  

 

 

TOPICS
Activation, CC FAQ, Creative Cloud, Feature request, Installation, New user

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247

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Dec 20, 2020 0
Adobe Community Professional ,
Dec 21, 2020

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what problem are you having installing install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

 

NOTE: if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Dec 21, 2020 2
Community Beginner ,
Dec 25, 2020

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Ir appears to download, but then it won't open.  After the download, it says creative cloud will open automatically.... Um no.... I have to go search for the downloaded app, then I click on it.  Nothing happens. 

 

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Dec 25, 2020 0
Adobe Community Professional ,
Dec 26, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Dec 26, 2020 1
Community Beginner ,
Dec 26, 2020

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Great thank you.  I'll contact them on Monday. 

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Dec 26, 2020 0
kglad LATEST
Adobe Community Professional ,
Dec 26, 2020

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you're welcome 

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Dec 26, 2020 0
Most Valuable Participant ,
Dec 21, 2020

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SOME Adobe programs are compatible with Apple's BS, but they may have issues
https://helpx.adobe.com/download-install/kb/macos-big-sur.html
.
And, Apple's BS update sometimes isn't even compatible with itself
https://www.macworld.co.uk/news/macos-big-sur-bricks-older-macbook-pro-models-3798046/

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Dec 21, 2020 2
Community Beginner ,
Dec 25, 2020

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Hi, I tried your link and it still didn't work.... I'm at a loss as to what to do at this point. 

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Dec 25, 2020 0