Mac OS Catalina 10.15.7

New Here ,
Sep 26, 2020 Sep 26, 2020

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Is anyone having issues after updating to Catalina 10.15.7?

I was having issues getting Creative Cloud to work, so tried uninstalling and reinstalling, now I can't install any Adobe apps. I've tried Bridge, Creative Cloud and Creative Cloud Cleaner. 

 

Each time, the installer unexpectedly quits. 

 

Any help would be gratefully received. 

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Creative Cloud, Installation

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LEGEND ,
Sep 26, 2020 Sep 26, 2020

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Check this on your Mac.

 

catalinasecurity.png

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New Here ,
Sep 26, 2020 Sep 26, 2020

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Thanks buddy, I've tried that and still no dice. 

 

I spoke to tech support and they were insistent that 10.15.7 didn't even exist, so I guess it must be a problem with that. It's the only thing that's different to last week when it was all working fine. I think possibly a roll-back is in order. 

 

Thankfully Lightroom and Photoshop are still working fine, I just can't install anything new/access Creative Cloud app. 

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LEGEND ,
Sep 27, 2020 Sep 27, 2020

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Yeah you have fallen into the Apple Mac OS X HOLE. Apple changing things with an update to stop other software from working properly.

 

Not the first time Apple has done that and it won't be the last.

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New Here ,
Sep 27, 2020 Sep 27, 2020

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Just ran into this.  Catalina (64 bit) won't uninstall properly the (32 bit).  I ended up trashing the applications - but eventually figured out that there were old Adobe patch files in my Applications folder that needed to be trashed, too.

 

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New Here ,
Nov 11, 2020 Nov 11, 2020

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Had this issue on a MacBook Pro with Catalina 10.15.7. Resolution was to download the Adobe Cleaning Tool and follow these instructions:

 

To Uninstall All Adobe CC Apps

  1. Copy AdobeCreativeCloudCleanerTool.dmg to Desktop and run it
  2. Remove all Adobe files from Applications
  3. Remove all Adobe files from Applications/Utilities
  4. Open C:/Library/Application Support and delete all Adobe folders
  5. Open C:/Users/(your login) and delete Creative Cloud Files folder
  6. Open C:/Users/(your login)/Documents and delete all Adobe folders
  7. Open C:/Users/(your login)/Library/Application Support and delete all Adobe folders
  8. Open C:/Users/Shared and delete all Adobe folders
  9. Empty Trash
  10. Restart computer
  11. Reinstall Adobe apps

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