Mac turns off screen when i open adobe

[riccardo_galva]

Hello everyone, I am new

I have a macbook pro 16 ". When I open Photoshop / Ill / Ind my mac screen turns off for a few seconds. After that the programs work.

Obviously I have the adobe license, they are not illegal

[kglad]

the entire screen is black or the window that program opens is black?  (and make sure your apps don't open full screen and don't open max window size so you can tell the difference.)

[riccardo_galva]

Entire screen is black! Only with adobe apps (I'm a Graphic designer, adobe is only program that I use)

[kglad · Accepted solution]

if you updated your mac os to 10.15 while adobe cc was installed, you'll probably need to do a clean cc install.  i'm not sure that's worthwhile for this problem but:

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials