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MacOS does not recognize internet addresses beginning with aam

New Here ,
Apr 01, 2020

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I'm trying to download CC apps both from the app list and the application manager in Mac using OS 10.15.3. I get a Page Failed to Load error that ends with the note that MacOS doesn't reccognize internet addresses that begin with aam, as in Adobe Application Manager. Tried with firewall on and off. Any hints?

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MacOS does not recognize internet addresses beginning with aam

New Here ,
Apr 01, 2020

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I'm trying to download CC apps both from the app list and the application manager in Mac using OS 10.15.3. I get a Page Failed to Load error that ends with the note that MacOS doesn't reccognize internet addresses that begin with aam, as in Adobe Application Manager. Tried with firewall on and off. Any hints?

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Apr 01, 2020 0
Adobe Community Professional ,
Apr 01, 2020

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Have you installed the Cloud desktop app so you can install the other apps with it?

https://helpx.adobe.com/au/download-install/kb/creative-cloud-desktop-app-download.html

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Apr 01, 2020 2
New Here ,
Apr 01, 2020

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I have tried from both the list of apps and the application manager. It's apparently a Mac OS issue and not a CC issue given the nature of the error message.

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Apr 01, 2020 0
New Here ,
Apr 01, 2020

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In other words, I used both methods listed on the link you provided.

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Apr 01, 2020 0
Adobe Community Professional ,
Apr 01, 2020

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I run Creative Cloud apps on both Windows and Mac and have always successfully installed the software when using the Cloud Desktop app.

 

I wonder what's different for you.

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Apr 01, 2020 0
Adobe Employee ,
Apr 01, 2020

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Catspaw_51 what error do you receive when you begin the installation process through the Creative Cloud desktop app as discussed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html and suggested by John?

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Apr 01, 2020 0
New Here ,
Apr 01, 2020

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I did what John Walker suggested before I posted my original inquiry.

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Apr 01, 2020 0
Adobe Employee ,
Apr 01, 2020

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So what error did you receive within the Creative Cloud desktop app? If you don't remember then please check the install log.  For more information on how to locate fatal errors see  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

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Apr 01, 2020 0
New Here ,
Apr 01, 2020

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It's now a moot point, but there was no error message other than a Mac failure to load message.

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Apr 01, 2020 0
Most Valuable Participant ,
Apr 01, 2020

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Have you reported this problem to Apple?

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Apr 01, 2020 0
Adobe Employee ,
Apr 01, 2020

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John Smith, the error occurs because the browser does not know how to hand off the request to the Creative Cloud desktop app.  If the original poster follows the advice provided by John Walker, then they will be able to begin the install process since the installation is not being triggered by a web browser.  More information on this can be found at https://helpx.adobe.com/creative-cloud/kb/aam-error-update-cc-desktop-app.html.

 

This use to be more common before we started, including both the Application and the CC Desktop app when you install your first App.

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Apr 01, 2020 0
New Here ,
Apr 01, 2020

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So here's a long-shot question. Historically, CC apps show up in a directory as, say, Illustrator CC. I happen to have a non CC version of Illustrator on this machine. I got an update notice and ended up with something called Illustrator 2020. Is that the name of the current CC version?

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Apr 01, 2020 0
Adobe Community Professional ,
Apr 01, 2020

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Illustrator 2020 (v 24.1.1.) is the latest CC release.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 01, 2020 1
Adobe Community Professional ,
Apr 01, 2020

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>>>Is that the name of the current CC version?

 

Yes. Adobe has a long history of confusing version numbering for their products.

 

Illustrator is a case in point:

  • 1-10
  • CS to CS6
  • CC 2014 (19.x)
  • CC 2015 (20.x)
  • CC 2017 (21.x)
  • CC 2018 (22.x)
  • CC 2019 (23.x)
  • 2020 (version 24.x) - current

 

CC originally distinguished Creative Cloud subscription versions from Creative Suite (CS) perpetually licensed versions.

 

Since the only version of Illustrator is now a Cloud subscription, Adobe dropped the redundant CC from the product name for the current version.

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Apr 01, 2020 1
New Here ,
Apr 01, 2020

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I have a bunch of older CC folders. Do they need to be uninstalled or can I just delete them?

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Apr 01, 2020 0
Adobe Community Professional ,
Apr 01, 2020

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Uninstall from Creative Cloud desktop app or your operating system.

On Windows, deleting files does not uninstall programs.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 01, 2020 1