MacOS Mojave: Creative Cloud app is blank when opening.

[Oliver Tonks]

I recently downgraded from macOS Catalina to macOS Mojave- I have not had any issues with the CC app on Catalina, but when I switched to Mojave, it wouldn't load the Creative Cloud app. The screen just goes completely blank when I click on the CC icon in the menu bar, I need to access the app to update Animate and Muse. This is what happens:

[John T Smith]

BLANK Cloud Screen https://community.adobe.com/t5/Get-Started/Cloud-Desktop-App-is-blank/td-p/5316273
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

[Oliver Tonks]

I have tried the top one and I don't have any special characters in my name, I have navigated to the OOBE folder but there is no "opm.db". Only PDApp. I have checked inside PDApp, but there was no "opm.db". Thanks for the help though!

Regards.

[John T Smith]

Reset that solves many problems https://community.adobe.com/t5/Get-Started/Reset-the-Creative-Cloud-desktop-app-to-solve-login-and/t...

[Oliver Tonks]

Sadly it doesn't come up with anything when I press Cmd + Opt + R. Not even asking me to relaunch. I have tried reinstalling the CC app but to no avail. Any other suggestions? Thanks!

Regards.

[jenc4d]

Hi Oliver- I had exact same problem (including lack of opm.db file). I did have succes with this: Force Quit the CC app. (Not sure if this helped at all, but I also removed Wacom from my System Preferences, since it's incompatible w Mojave and someone suggested it) Go into Applications/Adobe Creative Cloud and launch the Uninstall Adobe Creative Cloud. I was worried to unistall but desperate so I tried this, but when it launches, it gives you the option to Repair. I Repaired and it seemed to rebuild the app and then it worked. Just restarted my iMac and still fine, so hope it sticks-- good luck!

[Oliver Tonks]

Hi, thanks for replying. Sorry I couldn't answer sooner. I have fixed my issue now using the exact method you have -- It worked! 

Also, I think upgrading to macOS Mojave 10.14.6 helps. I was only encountering this issue on 10.14.4. No more issues now!

Thanks,

Regards.

[jenc4d]

So glad it worked for you too!