Maximum allowed use message

New Here ,
Jan 19, 2021 Jan 19, 2021

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Hello. I am trying to install CS4 creative suite and also Lightroom 6 that I own and have been using for years onto a new computer and got a message that my serial number  is in use on too many computers and I need to deactivate a computer. I no longer have access to that old computer. When I looked up how to solve this issue, it suggests you contact adobe. When I did that they directed me here and said they don't solve this issue over chat.. Can someone help? Thanks in advance!

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Most Valuable Participant ,
Jan 19, 2021 Jan 19, 2021

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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