mises à jour pour photoshop, light room, ..

New Here ,
Oct 28, 2020 Oct 28, 2020

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Bonjour, je viens de passer à Mac os High Sierra, j'ai des mises à jour à lancer, mais une fois 

les mises à jour détectées et possibles sur le site d'Adobe, rien ne se passe quand je les lance..

Je clique sur lancer la mise à jour et rien..

Pouvez vous m'aider ?

Merci !!

 

Cdlt

 

Yann

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Adobe Community Professional ,
Oct 28, 2020 Oct 28, 2020

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make sure you haven't changed the install location for the apps and there's room on the target drive otherwise, the solution may not be anything below.  otherwise:

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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