Misssing .dll files

New Here ,
Jan 11, 2021 Jan 11, 2021

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Hey so I am trying to install photoshop and it keeps downloading adobe creative cloud. And when i try to open it. It shows these error messages. I have tried uninstalling and reinstalling it but its still missing files. This is on acer aspire 5 and i am currently updated on windows. Does these not come prebuilt? Do i have to download it from somewhere else

 

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Creative Cloud, Installation, New user

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correct answers 1 Correct Answer

LEGEND , Jan 12, 2021 Jan 12, 2021
You NEED to install vcredist_x64.exe . You can download it from Microsoft on https://www.microsoft.com/en-gb/download/details.aspx?id=40784

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Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

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Please refer below link :

 

https://helpx.adobe.com/creative-cloud/kb/missing-msvcp110dll.html#IssuequotMissingmsvcp110dllfilequ...

 

If you still get same error ,kindly post exact error message you are getting or a screenshot will be helpful.

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New Here ,
Jan 12, 2021 Jan 12, 2021

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I have tried reinstalling the ACC desktop app but it still show the same message when opening the app. I have also tried finding the vcredist_x64.exe file but no luck.problem 2.png

 

problem 1.png

 

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LEGEND ,
Jan 12, 2021 Jan 12, 2021

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You NEED to install vcredist_x64.exe . You can download it from Microsoft on https://www.microsoft.com/en-gb/download/details.aspx?id=40784

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New Here ,
Jan 12, 2021 Jan 12, 2021

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thanks i just needed to update my visual c++ to the latest version.

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