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New Here ,
Apr 17, 2020

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I can't understan why Adobe took 25€ from my cart for photoshop subscription, because I stopped it after free week. 

(I did another subscription - 19€, so they took me 25 and 19 in two days!)

I tried to contact the operators with chat but they aren't answering me !!! please help me

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money

New Here ,
Apr 17, 2020

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I can't understan why Adobe took 25€ from my cart for photoshop subscription, because I stopped it after free week. 

(I did another subscription - 19€, so they took me 25 and 19 in two days!)

I tried to contact the operators with chat but they aren't answering me !!! please help me

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Problem or error

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550

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Adobe Employee ,
Apr 19, 2020

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Moved to Get-Started

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Adobe Community Professional ,
Apr 20, 2020

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This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

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New Here ,
Apr 24, 2020

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thank you guys

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New Here ,
Apr 24, 2020

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Same for me, they took 50 euros with no reason (i have not suscribed to any app!!)

They never answer when I contact them, i'm so upset

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LinSims LATEST
Adobe Community Professional ,
Apr 24, 2020

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Sadly, there's nothing we can do for you here. As Axel said, this is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. In addition, be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.


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