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monthly subscribtion

New Here ,
Apr 06, 2020

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I heard that adobe will not be charging for the upcoming three months all due to the COVID-19 situation, but my subscription just got renewed this month. I want to understand is this offer true?

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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monthly subscribtion

New Here ,
Apr 06, 2020

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I heard that adobe will not be charging for the upcoming three months all due to the COVID-19 situation, but my subscription just got renewed this month. I want to understand is this offer true?

Adobe Community Professional
Correct answer by LinSims | Adobe Community Professional

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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Community Information

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660

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Adobe Community Professional ,
Apr 07, 2020

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dinalty, good evening.
Where did we hear such stories from?
Adobe has officially announced its support for COVID-19 in the following pages.

You won't find any language in this about subscription payment deferrals.

Our commitment to you.

 

You may want to check with Customer Care for more information.

Adobe Help Center

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TkfY(ACP),JAPAN

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New Here ,
Apr 14, 2020

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Thank you so much for clarifying my misunderstanding 

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Adobe Community Professional ,
Apr 07, 2020

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If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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dinalty LATEST
New Here ,
Apr 14, 2020

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Thank you so much for clarifying my misunderstanding! I appreciate that

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