Most recent Creative Cloud update on a Windows 7 desktop aborts with error 0xc0000013

New Here ,
Jul 26, 2020 Jul 26, 2020

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Creative Cloud and a set of Adobe apps were running fine until an attempt to install the latest update caused "The application was unable to start correctly (0xc0000013).  I suspect this is associated with running Windows 7... what to do?  Is there a way to roll back to the previous Creative Cloud .exe and stay with that, no more updates!, until I move everything onto a Windows 10 PC?

Thanks for your help... ;-)>

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Engaged , Jul 27, 2020 Jul 27, 2020
I believe that there is no going back anymore. This is the most i could find out about your problem.I hope this helps!https://helpx.adobe.com/in/download-install/using/install-previous-version.html I will not waste your time. Just go through this resource. It may help.

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LEGEND ,
Jul 26, 2020 Jul 26, 2020

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The most Recent version of the CC desktop app Will NOT run on Windows 7. In fact that has been the case for almost a year. Sometime around Jan or Feb the newer versions of the CC DTA wouldn't install on Win 7.

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New Here ,
Jul 27, 2020 Jul 27, 2020

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Thanks for your note.  Actually, I have been happily runnning Creative Cloud and several apps including Lightroom Classic on my Windows 7 PC, installing updates as they arrived, the penultimate one about a month ago. When the June update for CC arrived a few deays ago, I went ahead and attempted to install it. Hence the crash and hang reported above. I knew support for Windows 7 had ceased, but I assumed the installer could detect the fact I was running Win 7 and advise me not to proceed.  My mistake.  The point now, however, is how to roll back.  I do have a complete backup of the drive where Adobe software lives, but I suspect it's not as simple as just uninstalling CC and replacing it with the previous files.  Or is it?

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Engaged ,
Jul 27, 2020 Jul 27, 2020

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I believe that there is no going back anymore. This is the most i could find out about your problem.

I hope this helps!

https://helpx.adobe.com/in/download-install/using/install-previous-version.html

 

I will not waste your time. Just go through this resource. It may help.

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New Here ,
Jul 28, 2020 Jul 28, 2020

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Thanks for your note. Actually, my problem is with Creative Cloud.exe itself, not with any of the Adobe Apps.  I have used Adobe's CC Uninstaller, which follows through and says it has removed Creative Cloud.  Then I install Creative Cloud anew, and that appears to have worked, as well.  BUT... when I try to open the new Creative Cloud app, I get the same error message as from the beginning, which looks like this:

 

mcmotta_0-1595959462295.png

Well, duh. Nowhere on Adobe's website can I find a reference to this error message.  I figure that a specific error message is referencing a specific error, and it might be cool to know what that error is, and even, how to fix it!  Until then, I won't even try to run Lightroom Classic, in case I end up trashing the file structure.  If I can't get this fixed soon, I guess I just go looking for an alternative to Adobe products... Again, thanks for trying to help... if anyone finds a 0xxc0000013  reference somewhere, please let me know...

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New Here ,
Aug 01, 2020 Aug 01, 2020

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A follow-up on this issue.  I have been making a rather fundamental mistake in describing this problem.  The error message 0xxc0000013 is not an Adobe error - it's a Windows 7 error. 

 

I have found a few references to it online, but no solution.  To recap... Adobe Creative Cloud desktop was running cool on my Win 7 machine until the latest update.  Now it will not run and presents this message:

mcmotta_0-1596317094240.png

 

I've uninstalled, and reinstalled, tried with no VPN running, no AntiVirus running. What might help is to just uninstall and installed the previous version of CC desktop, either an earlier version of June 2020 or the March 2020 version, which ran fine.  But where do I find an older version to download?

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Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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I am having the same exact issue. I can run My apps, but Creative Cloud Desktop won't initalize. Same error as above. I understand the Adobe won't support the old version anymore, but can they at least make it available for us that need to have an older computer to run older equiptment?!! I mean seriously, do they expect all manufactures across the globe to upgrade all equiptment?
If anyone has an older version of the download still in their "downloads" folder, maybe share access??

I know how to roll back the installed apps, that's not the issue here. I can't access my fonts because Creative Cloud Desktop won't run on a Windows 7 os.

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