MSVCP140.dll and VCRUNTIME140.dll were not found

New Here ,
Oct 23, 2020 Oct 23, 2020

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I am having issues opening Adobe Creative Cloud on my Laptop, which is a Lenovo IdeaPad S340. The error message(s) that I get is that the MSVCP140.dll and VCRUNTIME140.dll were not found. I tried repairing and uninstalling and reinstalling the program, but it doesn't seem to be working...can anybody help me?

 

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Adobe Community Professional ,
Oct 23, 2020 Oct 23, 2020

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you need to update your ms visual c++.  google your os and how to update your ms vis c++.

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Most Valuable Participant ,
Oct 23, 2020 Oct 23, 2020

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That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

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Adobe Community Professional ,
Oct 23, 2020 Oct 23, 2020

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Do you have all the latest Windows updates?  I ask because MS updates the Visual C++ when you update your OS.

 

Also, please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use. Check each one.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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