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Multiple AdobeIDs - need to cancel or change them and can't reach support

New Here ,
Apr 07, 2020

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Hi,

 

I've tried to reach support but the contact button doens't work. Instead, the main suport site prompts me to ask my question here. I'm trying to reach Adobe support, but I'm not having any luck.

 

I have multiple AdobeIDs being charged to my credit card. I want to determine the Adobe IDs and the products associated with each Adobe ID and change or cancel as needed.

 

Any help?

 

Thank you!

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Creative Cloud

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Multiple AdobeIDs - need to cancel or change them and can't reach support

New Here ,
Apr 07, 2020

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Hi,

 

I've tried to reach support but the contact button doens't work. Instead, the main suport site prompts me to ask my question here. I'm trying to reach Adobe support, but I'm not having any luck.

 

I have multiple AdobeIDs being charged to my credit card. I want to determine the Adobe IDs and the products associated with each Adobe ID and change or cancel as needed.

 

Any help?

 

Thank you!

Topics

Creative Cloud

Views

72

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 07, 2020

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To check which product is assigned to which Adobe ID you have to login with the appropriate ID.

To mamgae a subscription take a look here:

https://helpx.adobe.com/manage-account/using/change-plan.html

 

To cancel a subscription take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If thi doesn't help <ou have to contact the Adobe support. This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

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New Here ,
Apr 08, 2020

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Cool - thank you for your insight. I appreciate you. 

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Adobe Community Professional ,
Apr 08, 2020

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Please log-in to your account below with your paid ID and password.  Use a browser that does not have script blockers.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe. At the chat box, type AGENT followed by enter/return key.  Wait for a human.

================
NOTE: Please be patient. The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea, ACP
Alt-Web.com

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