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my account is on a non-existent mail

New Here ,
Aug 26, 2020

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When I try to log into my account, it sends me a password to the non-existent mail REMOVED
I do not know how to fix this, please tell me!
My real mail is REMOVED

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

 

Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Activation, New user

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my account is on a non-existent mail

New Here ,
Aug 26, 2020

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When I try to log into my account, it sends me a password to the non-existent mail REMOVED
I do not know how to fix this, please tell me!
My real mail is REMOVED

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

 

Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Topics

Activation, New user

Views

35

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 26, 2020

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You need to contact support.

Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Aug 26, 2020

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THX))

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New Here ,
Aug 26, 2020

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I can not find the chat, is it on Windows or MacOS?Снимок экрана 2020-08-26 в 18.10.35.png

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Adobe Community Professional ,
Aug 26, 2020

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Works on both MAC and WIN, try a different browser. I added the screenshot for a similar question, refer the link below

https://community.adobe.com/t5/illustrator/impossible-to-contact-adobe/m-p/11388571#M190526

-Manan

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