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My Adobe.order vaihto

New Here ,
Jun 06, 2020 Jun 06, 2020

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Hi Adobe team.

I am 77 years old pensioner and very poor, so I don't need Any expensive Adobe version, so Your free Adobe version IS enough for me.

Sincerely, Väinö Viljanen.

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LEGEND ,
Jun 07, 2020 Jun 07, 2020

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Which Adobe product? Do you have an order number? Do you need any help?

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Community Expert ,
Jun 07, 2020 Jun 07, 2020

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This is a user-to-user forum, not Adobe support. 

 

Adobe has  31+ products.  Which one are you asking about?

Please log-in to your account below.  To cancel an order, click on Manage Plans.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 08, 2020 Jun 08, 2020

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Dear Adobe team!
I must again say I order only Your free Adobe Acrobat version, I am 77
years oldman and I am very poor. I am not able to afford any expensive
Adobe programs. I hope You understand my situation finally.
Yours sincerely,
Väinö Viljanen 

 

[Moderator] 

[personal information removed per policy -  

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati... 

[This is a public forum, not Adobe support, please do not post personal information] 

 

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Community Expert ,
Jun 08, 2020 Jun 08, 2020

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Adobe Acrobat is not free.

 

Acrobat Reader is free.

 

If you have ordered Adobe Acrobat by mistake, you will need to contact Customer Support. This is a public forum for users to help each other, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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