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My cloud storage is saying 20GB but I have upgraded to 1TB

Community Beginner ,
Nov 04, 2019

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Please, can you help resolve this?

 

I have the following packages:

 

Photography plan with 1 TB

Premier Rush.

 

My Windows desktop app is saying I only have 20GB and I need to upgrade?

Thanks

Correct answer by duncan10 | Community Beginner

I signed out of all accounts and still not refreshing. I only upgraded last night. Do you think there is a lag?

 

---It took 3 days for my account to refresh. SOLVED

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My cloud storage is saying 20GB but I have upgraded to 1TB

Community Beginner ,
Nov 04, 2019

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Please, can you help resolve this?

 

I have the following packages:

 

Photography plan with 1 TB

Premier Rush.

 

My Windows desktop app is saying I only have 20GB and I need to upgrade?

Thanks

Correct answer by duncan10 | Community Beginner

I signed out of all accounts and still not refreshing. I only upgraded last night. Do you think there is a lag?

 

---It took 3 days for my account to refresh. SOLVED

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Most Valuable Participant ,
Nov 04, 2019

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Sign out of your Adobe account and sign back in to see if that refreshes your information

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Community Beginner ,
Nov 04, 2019

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I signed out of all accounts and still not refreshing. I only upgraded last night. Do you think there is a lag?

 

---It took 3 days for my account to refresh. SOLVED

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Adobe Community Professional ,
Nov 04, 2019

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Go to the Main Adobe site and log in to your account and check the status.

I have no idea why you mention Premiere Rush. If you purchased a subscription to that Adobe app then maybe that 1TB you got is for that program and not an Add On space allotment. Not sure. I'm going to install it now to check. 

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Community Beginner ,
Nov 05, 2019

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You have no idea? It is quite simple. As I have said it is a package I own.

 

It is still showing as 20GB. I did try to call Adobe support today, but I did not have the time to wait longer than 10 minutes, so I hung up.

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Community Beginner ,
Nov 05, 2019

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New Here ,
May 11, 2020

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Hi - did this get solved - I have same issue - adobe say wait for 24 hrs??

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duncan10 LATEST
Community Beginner ,
May 11, 2020

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Yes it took a day or 2 but it eventually refreshed
Regards,
Duncan

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