My Creative Cloud app won't open

New Here ,
Jun 19, 2021 Jun 19, 2021

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I just downloaded the creative cloud app and it worked long enough for me to download Illustrator and Photoshop. Now it won't open no matter how many times I restart my computer. I need to download Indesign but can't. If anyone had a solution to this that would be very helpful!

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Activation, CC FAQ, Creative Cloud, Installation, New user

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Adobe Community Professional ,
Jun 19, 2021 Jun 19, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Hi! Thank you for your response. Sadly this still hasn't worked. The Creative cloud desktop app is still not opening. Is there a way to download the programs outside of the app? I really need adobe xd and indesign for work as soon as possible.

 

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Adobe Community Professional ,
Jun 23, 2021 Jun 23, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1624454720628.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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