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Please refer to the steps in
The first link has visual screen shot which might be very helpful.
I have the same problem with cancy and because it keeps loading I can't install Adobe Photoshop CC. Is there any way to fix this? By the way I'm using Windows 7 32 bit. Thank you.
Please try the steps below:
Open Finder, click on Go > Go to Folder. Type in ~/library and hit enter.
Open Application Support/Adobe folder and rename OOBE folder to OOBEold.
Click on Apple icon on the top left, select System Preferences
Choose the network that is currently connected to internet that can be Ethernet or
Airport(Wireless). Click on Advanced button and click Proxies Tab.
Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.
Hope this helps!
For windows :
Windows 7 and 8
2. Reinstall the Creative Cloud Desktop application
For proxy server please refer to: Creative Cloud & authenticating proxies?
I had this problem and got the issue fixed (without uninstalling the app).
For me it was a firewall issue.
For Mac: Go to System Preferences > Security and Privacy > Select "Firewall" tab, select the bottom left lock icon to make changes, select "firewall options" button > click "+" icon and add adobe creative cloud and make sure it says "allow all incoming connections".
Restart the app, and it should load.
Just had the same problem with my creative cloud as well.
I just went to my task manager and ended all the tasks related to adobe programs and then re-launched the creative cloud app!
Stopped loading and opened withing two seconds.!
Hope this helps