My creative cloud keeps loading. Would you may fix that, please?

[cancy]

It keeps loading all the time even I quit then re-open again. I use Mac. Thank you

[Rajashree Bhattacharya]

Hi Cancy,

Welcome to the Adobe Forums,

Please refer to the steps in

• (Mac) Troubleshooting: Creative Cloud Connection update from 1.0 to 1.0.5

• Troubleshoot download and install issues

• Re: creative cloud desktop failed to install

The first link has visual screen shot which might be very helpful.

Regards

Rajshree

[shegrid johns17638615]

I have the same problem with cancy and because it keeps loading I can't install Adobe Photoshop CC. Is there any way to fix this? By the way I'm using Windows 7 32 bit. Thank you.

[Sheena Kaul]

Hi,

In addition to Rajshree's suggestion, you may also refer to the help document below:

App doesn't open | Progress wheel spins continually

Regards,

Sheena

[shegrid johns17638615]

Thanks Sheena. I'll try this.

[shegrid johns17638615]

The problem persists. Is there any other way?

[Sheena Kaul]

Hi,

Please try the steps below:

Open Finder, click on Go > Go to Folder. Type in ~/library and hit enter.

Open Application Support/Adobe folder and rename OOBE folder to OOBEold.

Click on Apple icon on the top left, select System Preferences

Choose the network that is currently connected to internet that can be Ethernet or

Airport(Wireless). Click on Advanced button and click Proxies Tab.

Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.

Hope this helps!

Regards,

Sheena

[shegrid johns17638615]

Hello Sheena,

I think these procedures are applicable only to Mac users. Am I right? Or are these also applicable to Windows? I'm a Windows user.

Thanks.

[Sheena Kaul]

Yes. You can try them.

[shegrid johns17638615]

Do I need a proxy server for this to white list domains? If yes can you recommend at least one?

[Rajashree Bhattacharya]

For windows :

Windows 7 and 8

1. Go to the Control Panel.
2. Open the Programs and Features control panel.
3. Locate the entry for Adobe Creative Cloud.
4. Choose the Uninstall/Change option to being the removal process.

2.  Reinstall the Creative Cloud Desktop application

For proxy server please refer to: Creative Cloud & authenticating proxies?

Regards

Rajshree

[dccarron]

I had this problem and got the issue fixed (without uninstalling the app).

For me it was a firewall issue.

For Mac: Go to System Preferences > Security and Privacy > Select "Firewall" tab, select the bottom left lock icon to make changes, select "firewall options" button > click "+" icon and add adobe creative cloud and make sure it says "allow all incoming connections".

Restart the app, and it should load.

[sarahl23409281]

Hey there!

Just had the same problem with my creative cloud as well.
I just went to my task manager and ended all the tasks related to adobe programs and then re-launched the creative cloud app!

Stopped loading and opened withing two seconds.!

Hope this helps

[lalia10610]

Same it has been happening for some time now and when I read the reviews they were all so good and I was excited to see it but it took forever. I am on a google chromebook.