My Creative Suite CS6 Production Premium seems to have lost its serial number info. How do I re-enter my serial number?

New Here ,
Nov 01, 2015 Nov 01, 2015

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My Creative Suite CS6 Production Premium seems to have lost its serial number info. How do I re-enter my serial number?

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correct answers 1 Correct Answer

LEGEND , Nov 01, 2015 Nov 01, 2015
See if there is an "Activate" option under the help menu.  If not, try uninstalling, using the CS Cleaner tool, then reinstalling.Adobe Creative Suite Cleaner Toolhelps resolve installation problems for CS3 thru CS6 and for Creative Cloudhttp://www.adobe.com/support/contact/cscleanertool.html

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LEGEND ,
Nov 01, 2015 Nov 01, 2015

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See if there is an "Activate" option under the help menu.  If not, try uninstalling, using the CS Cleaner tool, then reinstalling.

Adobe Creative Suite Cleaner Tool

helps resolve installation problems for CS3 thru CS6 and for Creative Cloud

http://www.adobe.com/support/contact/cscleanertool.html

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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Me too.  I bought mine from a third-party vendor a decade ago, and it worked fine until my HD crashed and I had to reinstall my CS6 Master Collection on a new one.  Had to purchase third-part serial number recovery software to do so, and when I input the serial number it turned up for my CS6 MC I was told it was an "invalid number."  Turns out Adobe sold batches of SNs to third-party vendors and later decided to invalidate them.  Ha ha.  I bought it in good faith and Adobe VALIDATED it for over a DECADE until this happened, so as far as I'm concerned it's ADOBE that cheated me, NOT the TP vendor.  I WON'T RENT SOFTWARE, so I'm switching to the Affinity graphics products.  Goodbye, Adobe.

 

TMHatter

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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What is more likely is that a business illegally sold 'extra' copies of a volume license to a vendor

 

Invalid Serial Number https://community.adobe.com/t5/Get-Started/I-purchased-CS5-years-ago-but-attempts-to-download-it-now...
-https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html
-and revoked volume number https://community.adobe.com/t5/Get-Started/Feeling-cheated-CS6-serial-number-revoked/td-p/9807405
-Problems with software validation https://community.adobe.com/t5/Get-Started/Has-anyone-had-a-POP-UP-problem-I-get-a-pop-up-window-tha...
-Warning that software is not genuine http://www.adobe.com/genuine.html
-http://prodesigntools.com/dont-buy-adobe-software-on-ebay-craigslist-or-amazon-marketplace.html
-Invalid software https://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html
-and more information about fraudulent sellers in https://community.adobe.com/t5/Get-Started/My-CS6-serial-number-has-been-revoked/td-p/9162503

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