My CS6 backed up application, when restored, doesn't work.

New Here ,
Jan 03, 2021

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Being perfectly satisfied with version CS6 of Illustrator and my Mac mini, I was as happy as Larry!  Trouble is, that after a recent crash, I relied on my external backup drive to restore everything back to normal. 99% is fine BUT my Illustrator CS6 doesn't work.  I do have version CS5 installed as well, but I'm now unable to read or edit any of my old files. On my back-up, are the installers, but they require the serial numbers.  Originally, I tried to upgrade from CS5 to CS6, but at the time Adobe said it was too late and the upgrade had been discontinued. So I went on the illustrator forum to complain. I've been a loyal Adobe customer for years, since Photoshop 4 and Illustrator 6 and have a printed out copy of my purchasing history.  An official Adobe administrator, contacted me as a result and allowed me to download the CS6 installers. He even phoned me and I followed his installation instructions. All my other purchases are on CDs with serial numbers on the cardboard sleeves. I have a Mac mini with Mountain Lion installed and, as a retired person, I don't want the expense of upgadig my hardware and pay the perpetual rental/subscription for the  latest versions of software. As a cartoonist and comic strip artist, my CS6 version is all I need! Help please.

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Activation billing and install, Draw and design

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1 Correct Answer

Adobe Community Professional , Jan 12, 2021
John Waller Adobe Community Professional , Jan 12, 2021
Try https://helpx.adobe.com/in/download-install/kb/find-serial-number.html   It's a matter of removing the closing parenthesis ")" at the end of the link previously given in Srishti's post above. The ")" inadvertently became part of the URL and causes the 404 error.

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Most Valuable Participant ,
Jan 03, 2021

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Rovert,

 

I have tried to alert an Adobe friend about it.

 

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ROVERT33 AUTHOR
New Here ,
Jan 03, 2021

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Thank you, Jacob.

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Most Valuable Participant ,
Jan 03, 2021

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You are welcome, Rovert.

 

We live in hope.

 

Edit: I just came to think that if you have registered your CS6, you ought to be able to see the serial number(s) on this page:

 

https://account.adobe.com/products

 

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Adobe Employee ,
Jan 10, 2021

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Hi there,

 

I am hopeful that the issue was resolved by the suggestion shared by Jacob. If not, I would request if you could try the steps shared on this page (https://helpx.adobe.com/in/download-install/kb/find-serial-number.html) and let us know how it goes. 

 

Regards,

Srishti

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ROVERT33 AUTHOR
New Here ,
Jan 11, 2021

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Hi Srishti,

Thanks for taking the trouble, trying to solve my problem.  Sorry to say I just got a 'page not found/error 404' message when I clicked on the link.

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Adobe Community Professional ,
Jan 12, 2021

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Try https://helpx.adobe.com/in/download-install/kb/find-serial-number.html

 

It's a matter of removing the closing parenthesis ")" at the end of the link previously given in Srishti's post above. The ")" inadvertently became part of the URL and causes the 404 error.

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ROVERT33 AUTHOR
New Here ,
Jan 26, 2021

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John,

I followed the corrected link. However, it didn't  produce a solution for me.

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Adobe Community Professional ,
Jan 26, 2021

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Can you clarify?

 

The link did not take you to the correct page? Or you still could not retrieve your serial number?

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Most Valuable Participant ,
Jan 12, 2021

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Rovert,

 

I hope you are keeping an eye on your (Adobe ID) email and your List Private Messages (using the Envelope button at the top right of the forum window beside the Bell and your avatar).

 

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New Here ,
Jan 26, 2021

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Jacob,

Thanks for the reminder. No messages so far

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