My CS6 is not working anymore

New Here ,
Jan 08, 2014 Jan 08, 2014

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Why is my serial number not working anymore? Until Christmas everything was working fine . Around new year CS6 stopped working. Serial number is not accepted. After deinstallation I try to install again. But my serial (also listed in my Adobe account) does not work.

Regards,

Gerard Kip

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correct answers 1 Correct Answer

LEGEND , Jan 08, 2014 Jan 08, 2014
Try:  My serial number doesn't work : http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.htmlOtherwise, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.Here are some links to help make contact:http://www.adobe.com/support/chat/ivrchat.htmlhttp://www.adobe.com/support/download-install/supportinfo/

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LEGEND ,
Jan 08, 2014 Jan 08, 2014

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Try: 

My serial number doesn't work : http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

Otherwise, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.


Here are some links to help make contact:


http://www.adobe.com/support/chat/ivrchat.html


http://www.adobe.com/support/download-install/supportinfo/

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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The linked website support page no longer loads - I get the appalling 'page not found' message where it should be saying 'we have turned off the activation servers so tough on you thinking you had bought the product'

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Most Valuable Participant ,
Dec 15, 2020 Dec 15, 2020

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But that would be wrong, since the CS6 activation servers have NOT been switched off. Only CS, CS2, CS3 as of today (15 Dec 2020).

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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So why can a very good friend of mine no longer actually activate his Encore CS6 on his MacBook then, please? Serial number activation is literally not working for him and yes, it is a legally bought copy.

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Most Valuable Participant ,
Dec 15, 2020 Dec 15, 2020

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"So why can a very good friend of mine no longer actually activate his Encore CS6 on his MacBook then, please? Serial number activation is literally not working for him and yes, it is a legally bought copy." We don't know. There are a number of possibilities and your friend should ask us (or perhaps Adobe, if they have patience). But it is NOT because the activation servers were turned off. 

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