Highlighted

my free trial is not working'

New Here ,
Feb 19, 2020

Copy link to clipboard

Copied

My free trial is not working at my ID [e-mail address removed by moderator].  please ensure me its working or not.

TOPICS
Activation

Views

75

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

my free trial is not working'

New Here ,
Feb 19, 2020

Copy link to clipboard

Copied

My free trial is not working at my ID [e-mail address removed by moderator].  please ensure me its working or not.

TOPICS
Activation

Views

76

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 19, 2020 0
Adobe Employee ,
Feb 19, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this. Would you mind elaborating the issue? You may also share screenshots or a small video of the error if you are getting any.
Also, please make sure you have installed the app using the help article https://helpx.adobe.com/download-install/using/download-install-trial.html
Hope it helps.

 

Also moving this thread to Get Started for expert help.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 19, 2020 0
Adobe Community Professional ,
Feb 19, 2020

Copy link to clipboard

Copied

  1. "Not working" doesn't tell us much.  What if any error messages or codes are you seeing?
  2. Which operating system?
  3. Only 1 trial allowed per customer computer.  Have you had a trial before?
  4. Does your computer meet the system requirements to run Creative Cloud + any other apps you intend to use?  See link below for details.
    https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 19, 2020 0