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My illustrator wont download after I paid for it

New Here ,
Oct 04, 2020 Oct 04, 2020

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Hey Guys,

I recently paid for Adobe Illustrator on my school account after my trail and I got the bill but my order doesn't exsist. I seemed to get it to work for a day but then it crashed and went back to trial has ended. I have tried to cancel my order but its not coming up but if there is any ways I can finally get it too work it will be great as I need it for my school assessement. 

Thanks so much 🙂

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Activation , Creative Cloud , Installation , New user

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Community Expert ,
Oct 04, 2020 Oct 04, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Oct 04, 2020 Oct 04, 2020

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Thank you so much!

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