My light room shows Module needs to be renewed but it has been paid for each month

New Here ,
Feb 26, 2021 Feb 26, 2021

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My light room shows develop module disabled and says to renew my subscription. well my account has never stopped and my subcription is paid each month with auto pay and appears to be active.  I need acces to my all my presets and i am not able to get to them. it has given me a message to redownload the app but that does not down load for me.  can you please guide me as to what i need to do to get me back up and running. 

thanks 

 

 

 

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Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

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check your account to verify your subscription is what you expect and to verify your adobe id, https://account.adobe.com

 

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

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