my plan is listed as "free membership" but I pay 10.69/month

[mrnmbrcrnchr]

and there is no place to get help...so I guess I have to cancel my "FREE" membership...that costs me $120.00/year

[mrnmbrcrnchr]

is help only available through a forum???

[Anupriya Khare]

Hi,

You may please refer to the link below.

Creative Cloud applications revert to trial mode after an update to CC 2015

Hope this will help you.

Regards,

Anupriya Khare

[mrnmbrcrnchr]

Thank you for your assistance. All is good

Sent from my iPhone

[firespeart50800186]

I was wondering the same thing. I would appreciate another way to contact Adobe, through email preferably.

[Just Shoot Me]

Use the Chat System.

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

[Rajashree Bhattacharya · Accepted solution]

Unfortunately under the Adobe ID there is no CC registered to it. Is there any other Adobe ID under which you have purchased, please let us know.

Regards

Rajashree

[Barbie@Adobe]

I have same problem.  I pay for a monthly plan, and you are saying that I am NOT SIGNED UP for a payment plan.  Then why are you taking my money out of my account.

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location