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my plan is listed as "free membership" but I pay 10.69/month

Community Beginner ,
Jul 22, 2015

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and there is no place to get help...so I guess I have to cancel my "FREE" membership...that costs me $120.00/year

Unfortunately under the Adobe ID there is no CC registered to it. Is there any other Adobe ID under which you have purchased, please let us know.

Regards

Rajashree

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my plan is listed as "free membership" but I pay 10.69/month

Community Beginner ,
Jul 22, 2015

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and there is no place to get help...so I guess I have to cancel my "FREE" membership...that costs me $120.00/year

Unfortunately under the Adobe ID there is no CC registered to it. Is there any other Adobe ID under which you have purchased, please let us know.

Regards

Rajashree

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Jul 22, 2015 0
Community Beginner ,
Jul 22, 2015

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is help only available through a forum???

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Jul 22, 2015 1
Adobe Employee ,
Jul 22, 2015

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Hi,

You may please refer to the link below.

Creative Cloud applications revert to trial mode after an update to CC 2015

Hope this will help you.

Regards,

Anupriya Khare

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Jul 22, 2015 1
Community Beginner ,
Jul 27, 2015

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Thank you for your assistance. All is good

Sent from my iPhone

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Jul 27, 2015 0
New Here ,
Aug 08, 2020

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I was wondering the same thing. I would appreciate another way to contact Adobe, through email preferably.

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Aug 08, 2020 0
Adobe Community Professional ,
Aug 08, 2020

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Use the Chat System.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

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Aug 08, 2020 0
Adobe Employee ,
Jul 22, 2015

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Unfortunately under the Adobe ID there is no CC registered to it. Is there any other Adobe ID under which you have purchased, please let us know.

Regards

Rajashree

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Jul 22, 2015 0