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My plan isn't showing up on my account even though the payment went through.

New Here ,
Aug 03, 2020

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I paid for creative cloud under my student account the day after my trial ended. It isn't showing up under my plans, even though I got a confirmation email and they took money out of my account. I can't contact adobe because it says to reach out to my "admin" or "IT" but I don't know who that would be since I registered with UCF. I can't even cancel the subscription because my plan isn't showing up, and all adobe apps are disabled because my trial ended. PLEASE HELP I need to fulfil my clients orders.

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Correct answer by John T Smith | Most Valuable Participant

There have been several messages recently about problems with education subscriptions
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944

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Activation, Creative Cloud

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My plan isn't showing up on my account even though the payment went through.

New Here ,
Aug 03, 2020

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Copied

I paid for creative cloud under my student account the day after my trial ended. It isn't showing up under my plans, even though I got a confirmation email and they took money out of my account. I can't contact adobe because it says to reach out to my "admin" or "IT" but I don't know who that would be since I registered with UCF. I can't even cancel the subscription because my plan isn't showing up, and all adobe apps are disabled because my trial ended. PLEASE HELP I need to fulfil my clients orders.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

There have been several messages recently about problems with education subscriptions
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944

TOPICS
Activation, Creative Cloud

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64

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Aug 03, 2020 0
Most Valuable Participant ,
Aug 03, 2020

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There have been several messages recently about problems with education subscriptions
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-adm...

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