on the website, the plan says it includes all applications, but for some reason, I'm only getting these few applications that I don't even use. the payment has gone through, only for me to realize this is a scam. is there a way for me to get the applications I was promised like photoshop and premiere pro? if not I want it canceled and my money refunded.
I can't contact any support or help, I called a number that wasn't even working, I just want to be able to reach the support team to solve this or do something about it.
2 Correct answers
According to the sheet, you have your plan through your University, who decide what you can and can't run. Check if that's the same email you used to buy the other plan. Warning: if you bought the plan on a PC where someone else was signed on, you gave the plan as a gift to the other person! If you definitely used the same email to pay for the plan, talk to your University, as they manage this account. Adobe can't help you, nor can we.
Hi there,
Apologies for the confusion. You are subscribed to Creative Cloud Enterprise through your school/college. Please contact the administrator to add or modify access to the other applications.
^Ani
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