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My subscription needs an update to education plan

Community Beginner ,
Apr 26, 2020

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Is there a way to do this without canceling the existing plan?

Or, do I have to cancel the one I have now and re-order it?

I tried googling it, It seems like there was a 'education verification' section under profile which I cannot find anymore.

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My subscription needs an update to education plan

Community Beginner ,
Apr 26, 2020

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Is there a way to do this without canceling the existing plan?

Or, do I have to cancel the one I have now and re-order it?

I tried googling it, It seems like there was a 'education verification' section under profile which I cannot find anymore.

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28

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Apr 26, 2020 0
Most Valuable Participant ,
Apr 26, 2020

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You do have to cancel a regular subscription to buy an education one

Contact support to do that without a cancellation fee

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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