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My subscription was ended abruptly but I was charged for the month and my email is active.

New Here ,
Aug 03, 2020

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I was closing a Photoshop project for the night and at the top of my window it now says "Subscription ended." I am on a student account and my school email is active until January 2021 (I confirmed this). I did not cancel my plan and the charge for this month was still made to my credit card. I do not want to quit Photoshop for fear of losing my brushes and presets. When I go to the Creative Cloud app, I am still signed in but the options to buy or go on a free trial of my apps show up instead of "Open." I have no idea what happened and I am deeply concerned about how this affects my work in addition to my payment.

PLEASE HELP!!

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Activation, Creative Cloud, Installation

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My subscription was ended abruptly but I was charged for the month and my email is active.

New Here ,
Aug 03, 2020

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I was closing a Photoshop project for the night and at the top of my window it now says "Subscription ended." I am on a student account and my school email is active until January 2021 (I confirmed this). I did not cancel my plan and the charge for this month was still made to my credit card. I do not want to quit Photoshop for fear of losing my brushes and presets. When I go to the Creative Cloud app, I am still signed in but the options to buy or go on a free trial of my apps show up instead of "Open." I have no idea what happened and I am deeply concerned about how this affects my work in addition to my payment.

PLEASE HELP!!

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Topics

Activation, Creative Cloud, Installation

Views

37

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 03, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Aug 03, 2020

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Hi Manan, thank you for the quick response! I'm hesitant about the first solution you suggest only because nowhere on my screen did it say that my trial had expired, rather that my subscription had ended. When I go to my account on Adobe, nothing shows up under plans or anywhere else. It's as if the history of my account had been completely erased. I will have to try calling customer service and reach out my school. Thank you for these suggestions and for your help!

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Adobe Community Professional ,
Aug 04, 2020

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The steps mentioned in the link are non-destructive. They do help in such cases, so no harm in trying. However, for further assistance, you would need help from support so do contact if nothing works

-Manan

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