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need help installing older version - doesn't like my s/n

New Here ,
Aug 13, 2020

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I had to get a new computer & all my software had to be reloaded.

My Adobe Pro is an older version on CD. I don't have a CD drive now.

I tried using a backup copy of my Adobe & reinstalling but the install will not accept my S/N.

How do I reinstall or reach a tech to chat?

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need help installing older version - doesn't like my s/n

New Here ,
Aug 13, 2020

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I had to get a new computer & all my software had to be reloaded.

My Adobe Pro is an older version on CD. I don't have a CD drive now.

I tried using a backup copy of my Adobe & reinstalling but the install will not accept my S/N.

How do I reinstall or reach a tech to chat?

TOPICS
Installation

Views

40

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 13, 2020 0
Most Valuable Participant ,
Aug 13, 2020

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Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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Aug 13, 2020 0
Most Valuable Participant ,
Aug 13, 2020

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You need to buy an external DVD drive

 

Adobe has removed ALL public download links for installs and updates
-links are ONLY available to someone who purchased a download from Adobe
-CS6 (and earlier) are no longer sold or supported by Adobe, and no authorized
-vendor has copies to sell... not by disc, and not by download of an installer
.
The Adobe employee who advises volunteer helpers (I am one) said this on 12-18-2019
"Adobe employees will no longer be engaging with Creative Suite customers to provide support via chat, phone, or social media"

 

That means that you will not be given a download link by contacting customer support

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Aug 13, 2020 0