Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.
Adobe has removed ALL public download links for installs and updates -links are ONLY available to someone who purchased a download from Adobe -CS6 (and earlier) are no longer sold or supported by Adobe, and no authorized -vendor has copies to sell... not by disc, and not by download of an installer . The Adobe employee who advises volunteer helpers (I am one) said this on 12-18-2019 "Adobe employees will no longer be engaging with Creative Suite customers to provide support via chat, phone, or social media"
That means that you will not be given a download link by contacting customer support