I purchased PSE 13 long ago and need to rinstall it. I have my serial number but cant find anywhere to download. I contyacted Adobe and they directed me here. Help?
Adobe has removed ALL public download links for installs and updates
-links are ONLY available to someone who purchased a download from Adobe
The Adobe employee who advises volunteer helpers (I am one) said this on 12-18-2019
"Adobe employees will no longer be engaging with Creative Suite customers to provide support via chat, phone, or social media"
That means that you will not be given a download link by contacting customer support
For CS6 back to CS4 you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
---as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
-if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought and lost a disc Adobe does not provide a replacement via download
-if you bought a download from a 3rd party vendor you will need to contact that vendor
When you do have a download, be sure to copy it to at least one external device
-a usb flash drive or hard drive, or write to a DVD
-plus a text file containing your serial number
Well that really stinks 😞 It was a disc purchased from Amazon. And I cant find the disc anywhere. Thank you for responding.
A user here posted that Adobe chat supplied a download link for PSE 15 for them.
You can try to get a download link for PSE 13 from chat here:
I'm sorry, I must not be understanding 🙂 I clicked adobe download and install forum - do i type agent in the search menu?
Type it into to conversation box that comes up when you enter chat so that you get a person, not a robot.
Alternative method: try downloading PSE13 from
Follow the Very Important Instructions on that page first.
Then click the download link.